Anthony Nguyen

Key Accounts: Dicks Sporting Goods, CVS, Intelsat, TE Connectivity, State Street

• Trusted advisor for 5 key multi-billion dollar accounts with ARR of $9.4m.
• Own post-sales strategy and communicate roadmap for new releases to ensure early adoption.
• Spearhead COE, Client Health Initiative and track milestones with leadership visibility to shape the future of Client Success.
• Complex understanding of clients needs and act as the voice of the client to identify gaps and advocate for design enhancement and defect prioritization.

• Manage top 2 strategic partners with 135 clients and unique and an ARR of over $15.3m.
• Drive Q/Q business growth through monthly recurring meetings reviewing sales analytics to provide best practices and recommendations to sales technicians.
• Review Y/Y long-term data trends against other industries and recommend comprehensive plans to ensure clients exceed all benchmarks and benefit through long term sale increase
• Develop and implement multiple department-wide programs to drive efficiencies, maximize revenue and retention, and enhance the customer experience at scale.

Key Accounts: Facebook, BCG, UCLA

• Lead Customer Success operations in NA & APAC and provide sales support throughout the client lifecycle including solution consulting and onboarding.
• Manage RFP/RFI/RFQ processes and create historical repositories of client data.
• Collaborate with product and engineering teams in Germany through weekly standup and sprint reviews.

Key Accounts: Walgreens, Medtronic, H&R Block, Metlife, Farmers

• Responsible for client portfolio over $5.3m in ARR and over 15 million users worldwide.
• Cultivate long term relationships with senior leaders and key stakeholders through
• QBRs to discuss KPIs and optimization workshops to ensure customer renewal.
• Lead client user groups to drive feature adoption and expansion and develop customer success stories.
• Conduct coaching sessions to client IT for reporting and data collection and system design requirements.

• Provide functional, technical, and integration support of all-in-one HR talent management suite.
• Investigate customer issues to identify root cause and implement solutions and internal process improvements
• Project leader in the migration and restructure of the Supporting infrastructure for Global Support for scalability and to deliver world-class service.

• Manage escalations, maintain customer satisfaction and improve customer CSAT & SLA
• Investigate customer issues, identify root causes, and implement appropriate corrective actions
• SME for API, databases, and system infrastructures