Diana Tischendorf

Safety Harbor,FL

Summary

Strategic Enterprise Customer Success Executive with 13 years of experience driving value realization and securing multi-year renewals across global portfolios. Translates product usage data into actionable insights to align stakeholders and mitigate risks. Navigates complex negotiations to optimize performance metrics, enhance partnerships, and achieve significant revenue growth.

Overview

Certification

years of professional experience

Work History

Client Success Executive

Dayforce, Inc.

10.2013 - 09.2026

Revenue Impact: In 2025 alone secured $5.5 Million in Renewal Revenue and generated $2.2 Million in growth expansion business. Organizational Leader for Evergreen Renewals.

High Revenue Impact: In 2025 alone secured $5.5 Million in Renewal Revenue and generated $2.2 Million in growth expansion business. Organizational Leader for Evergreen Renewals.
Championed critical client interventions, stabilizing high-risk accounts and onboarding new advocates and logos to referral program.
Led strategic partnerships and SaaS platform success for Enterprise Accounts, ensuring successful onboarding, adoption, RPO. and high growth and expansion.
Maintained peak performance metrics under extraordinary operational capacity, consistently exceeding retention targets of 98% and achieving net retention over 100%.

Business Performance Advisor

Insperity

05.2012 - 10.2013

PEO Business Development: Originated SMB new business across Florida by engaging C-suite executives with tailored PEO human capital and risk-mitigation solutions.
Lead Generation & Thought Leadership: Created new pipeline through targeted campaigns and served as educational speaker on Healthcare/ACA reforms.
Sales Lifecycle & Onboarding: Managed end-to-end sales processes, including needs assessment, census collection, and proposal generation, while leading cross-functional teams for seamless client onboarding.

Education

Bachelor of Science - Journalism And Mass Communication

University of Florida

Gainesville, FL

Skills

Enterprise Account Management: C-suite engagement Multi-Stakeholder Alignment Strategic Account Planning
Change Management: Client retention Restructuring management Adoption Strategy
Channel & Intermediary Relations: Broker engagement Influence Strategy
Interpersonal skills
Operations management
Executive support
Client Advocacy

Value Messaging: Executive presentations Utilization & Competitive Analysis Value Realization
Account Growth & ROI Results: Contract negotiation Net Revenue Expansion

Accomplishments

GE Capital Fleet - 13 Year tenured professional at General Electric in Fleet Operations and Finance.

Managed a $90M average portfolio size across the national market segment, consistently performing 10% above plan annually while maintaining 98%+ client retention rates
Top-Tier Origination Growth: Regularly exceeded $10mm+ in annual origination targets and outsourced fleet solutions.
Award-Winning Account Expansion: Multi-award winner for long-term account growth, and new business growth.