Tyler Miles
Jersey City,NJ
Summary
Led a team in providing exceptional customer service, fostering a positive environment.,Cultivated strong relationships with guests to increase repeat business.,Trained team members in cash register operations and customer interaction best practices.
Overview
2
2
years of professional experience
Work History
Sales Associate
Foot Locker
New York, NY
08.2023 - 05.2024
- Delivered exceptional customer service by greeting customers and identifying their footwear and apparel needs.
- Recommended products based on customer preferences, style, and performance requirements to drive sales.
- Operated the point-of-sale (POS) system to process purchases, returns, and exchanges accurately.
- Maintained knowledge of current product lines, promotions, and sneaker releases.
- Assisted with merchandising by stocking shelves, organizing displays, and ensuring the sales floor remained clean and visually appealing.
- Managed inventory by receiving shipments, replenishing merchandise, and conducting stockroom organization.
- Helped achieve individual and store sales goals through effective communication and upselling techniques.
- Resolved customer concerns professionally to ensure a positive shopping experience.
- Followed company policies regarding cash handling, loss prevention, and safety procedures.
- Collaborated with team members to support daily store operations and provide excellent customer service during high-volume periods.
Crew Member
Dairy Queen Grill & Chill
Huntington, New York
03.2022 - 08.2023
- Food preparation, customer transaction and sanitation work.
- Record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Adhered to health department regulations regarding food handling procedures.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted management team with inventory counts of food products and beverage supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
Education
Bachelor of Science - Criminal Justice
Kean University
Union, NJ12.2027
Bachelor of Science - Criminal Justice
SUNY Farmingdale
Farmingdale, NYSkills
- Completed daily tasks with focus and discipline
- Assisted colleagues in developing effective communication skills
- Encouraged diversity awareness in team discussions
- Problem-solving skills
- Time management
- Teamwork and collaboration
- Customer service
- Listening skills
- Excellent people skills
Affiliations
Kean Track and Field 9/2024 - Present
Timeline
Sales Associate
Foot Locker
08.2023 - 05.2024
Crew Member
Dairy Queen Grill & Chill
03.2022 - 08.2023
Bachelor of Science - Criminal Justice
SUNY Farmingdale
Bachelor of Science - Criminal Justice
Kean University