TYLER MOSES
Tampa
Summary
Results-driven customer service and sales professional with a proven track record in enrollment, account management, and data entry, complemented by a solid background in security and risk mitigation. Strong interpersonal skills and exceptional organizational abilities facilitate the delivery of comprehensive solutions that create lasting value for clients. Recognized for breaking national sales records and consistently exceeding targets, with demonstrated leadership experience across diverse industries. Committed to fostering relationships that drive business success and enhance customer satisfaction.
Overview
7
7
years of professional experience
5
5
Certifications
Work History
Licensed Health Insurance Agent
Health Insurance Associates
05.2025 - Current
- Licensed agent contracted with 10+ major carriers including Humana, United Healthcare, Aetna, Cigna, Anthem Blue Cross Blue Shield, WellCare, Molina, and others; licensed to sell health insurance across 47 states.
- Conducted thorough needs assessments to match clients with optimal Medicare Advantage, Medicare Supplement, and ACA health insurance plans aligned with their coverage needs and budget.
- Utilized CRM platforms and MARx databases to build detailed client profiles using Medicare-sensitive data, ensuring accurate enrollment, compliance, and ongoing plan management.
- Delivered exceptional post-enrollment customer service and account management, maintaining long-term client relationships with consistently high satisfaction ratings and referral-driven growth.
- Applied strong knowledge of insurance regulations, formulary structures, benefit comparisons, and compliance requirements (HIPAA, CMS guidelines) to guide clients through complex coverage decisions.
Residential Services & Security Officer
Lake Carlton Arms
08.2024 - 05.2025
- Conducted routine property patrols to deter suspicious activity, enforce community policies, and maintain a safe, secure environment for all residents.
- Managed daily facility access by opening and securing property amenities on schedule.
- Supported front office operations including mail and leasing document delivery, lockout assistance, and animal control response.
- Collaborated with Tampa Police Department and EMS during on-site emergencies; collected evidence photographs, recorded witness statements, and submitted detailed incident reports with tracking IDs and police investigation codes via the online reporting system.
Enrollment Specialist/ Data Entry
Health Axis Group
04.2021 - 08.2024
- Collected, recorded, and analyzed Medicare applications in accordance with regulatory standards.
- Developed and implemented testing procedures to validate application functionality and accuracy.
- Identified potential fraudulent activity through regular audits and reported findings to the appropriate teams.
- Coordinated with cross-functional teams to ensure seamless enrollment experiences for clients.
- Provided technical support, user training, and ongoing guidance on application processes.
- Monitored enrollment metrics to track performance and identify areas for improvement.
Front End Team Leader
Chick-fil-A
02.2019 - 04.2021
- Led front-end operations, training new team members in customer service standards and store policies.
- Assisted management in developing strategies that improved overall store performance.
- Delivered friendly, efficient service while processing transactions and answering product inquiries.
- Built lasting customer loyalty through consistent, personalized interactions.
Education
Health & Variable Annuity Insurance-2-15 License Certification -
Florida Insurance College
Tampa, FL05-2025
High School Diploma -
Chamberlain High School
Tampa 08.2016 - 08.2020
No Degree - User Experience And Design
Coursera
Tampa, FL 03.2026 - Current
Skills
- Sales & Negotiation
- Customer Service
- Active Listening
- Critical Thinking
- Conflict Resolution
- Records Management
- Data Entry & Reporting
- CRM & Database Management
- Staff Onboarding & Training
- Written Communication
- Risk Mitigation
- Time Management
- Microsoft Excel & Outlook
- Process Improvement
- Team Leadership
Certification
- Health & Variable Annuity Insurance-2-15 License - Florida School of Insurance
- Foundations of User Experience (UX) Design - Coursera
- Start the UX Design Process Empathize Define and Ideate - Coursera
- Conduct UX Research and Test Early Concepts Cert - Coursera
- Build Wireframes and Low-Fidelity Prototypes - Coursera
Timeline
No Degree - User Experience And Design
Coursera
03.2026 - Current
Licensed Health Insurance Agent
Health Insurance Associates
05.2025 - Current
Residential Services & Security Officer
Lake Carlton Arms
08.2024 - 05.2025
Enrollment Specialist/ Data Entry
Health Axis Group
04.2021 - 08.2024
Front End Team Leader
Chick-fil-A
02.2019 - 04.2021
High School Diploma -
Chamberlain High School
08.2016 - 08.2020
Health & Variable Annuity Insurance-2-15 License Certification -
Florida Insurance College
VOLUNTEER & COMMUNITY SERVICE
An active Youth Group Leader at my local church ChristfellowshipCC. Accumulated 122+ hours of community service through events such as Feed the City and Splash Park Sunday. Mentored youth members, providing spiritual guidance and personal development support. Organized fundraisers supporting mission trips and community service projects.Coordinated with church leadership to align the youth program with the congregation’s broader mission.