Tyler Murphy
Cincinnati,OH
Summary
Customer Account Specialist with expertise in customer relationship management and supply chain logistics. Strong ability to streamline operations, negotiate rates, and resolve issues, contributing to enhanced service delivery and client satisfaction.
Overview
11
11
years of professional experience
Work History
Customer Account Specialist
Total Quality Logistics
04.2017 - Current
- Streamlined daily load coordination with customers to achieve on-time freight delivery.
- Functioned as liaison between manufacturers/supplier carriers and receivers for effective communication.
- Sourced carriers for available freight, improving operational efficiency.
- Cultivated strong relationships with carriers to enhance service quality.
- Resolved transit-related problems swiftly, maintaining delivery schedules.
- Negotiated carrier rates within account executive guidelines to ensure cost-effectiveness.
- Assisted clients by addressing inquiries and resolving issues through proactive communication.
- Processed orders and tracked records meticulously in the internal system.
Merchandiser and Consultant
Scotts Miracle-Gro Company
03.2016 - 10.2016
- Primary Objective is to drive sales in retail home centers
- Merchandised our product in store across all product lines.
- Work to acquire incremental display space, execute the building of the display, and build incremental displays.
- Work face to face with customers to educate them on our product, and to help drive sales.
- Maintain relationships with key decision makers in store.
Education
Property & Casualty License
Hondros College Insurance Licensing
12-2024
Some College (No Degree) - Sports Management
University of Cincinnati
Cincinnati, OhioSkills
- Customer relationship management
- Order processing
- Freight coordination
- Problem resolution
- Rate negotiation
- Supply chain management
Core Qualifications
- Works well in groups as well as individually
- Very adaptive to changing scenarios and circumstances
- Meets strict deadlines
- Eager to learn in effort to broaden knowledge
- Able to undertake complex assignments
- Delivers superior customer service
Timeline
Customer Account Specialist
Total Quality Logistics
04.2017 - Current
Merchandiser and Consultant
Scotts Miracle-Gro Company
03.2016 - 10.2016
Property & Casualty License
Hondros College Insurance Licensing
Some College (No Degree) - Sports Management
University of Cincinnati