Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tyler Musgrave

Summary

Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Service Technician

Central Arkansas Fireplaces
09.2014 - 01.2021
  • Performed routine maintenance tasks to ensure optimal performance of service machinery.
  • Gained hands-on experience with various tools and equipment used in service operations.
  • Supported troubleshooting efforts by gathering relevant data from customers and equipment logs.
  • Adapted quickly to changing priorities in a fast-paced service environment, enhancing customer satisfaction.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
  • Minimized return service calls, ensuring thorough and accurate service on first visit.
  • Facilitated smoother operations within team by organizing schedules and assigning tasks based on skill levels.
  • Tested systems, noting issues and completing preventive maintenance.
  • Diagnosed and resolved technical issues in field equipment, improving operational efficiency.
  • Responsible for a team of 2-4 guys on new construction sites
  • Assisted in sales at the showroom

Mover/Packer Associate

Moving U
04.2017 - 05.2018
  • Coordinated moving schedules to optimize workflow efficiency and enhance customer satisfaction.
  • Trained new team members on safety protocols and best practices for handling equipment.
  • Operated various moving equipment, ensuring proper use to minimize damage during transport.
  • Conducted thorough inventory checks before and after moves to maintain accurate records.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Maneuvered items carefully through narrow hallways and doorways to prevent damage.
  • Loaded and unloaded trucks with customer possessions or merchandise
  • Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.
  • Enhanced team efficiency by coordinating with coworkers to complete tasks quickly and effectively.
  • Strapped items down over protective padding to secure throughout transportation.
  • Followed verbal and written instructions to properly move products.
  • Followed safety protocols to prevent accidents and injuries.
  • Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
  • Provided physical assistance during heavy lifting tasks as needed, minimizing risk of injury for both employees and clients'' possessions.
  • Communicated with customers courteously and professionally to drive satisfaction.
  • Demonstrated strong problem-solving skills when faced with unexpected challenges during moves, finding effective solutions that satisfied clients'' needs.
  • Assisted clients with furniture disassembly and reassembly, ensuring proper setup at the new location.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Educated clients on best practices for packing and organizing their belongings prior to the move, leading to less confusion upon arrival at the new location.
  • Cleaned and maintained truck and other equipment to maintain optimum working condition.
  • Ensured timely delivery, planning routes to avoid traffic and construction delays.
  • Assisted in relocation of specialty items, such as pianos and antiques, with special attention to detail and care.
  • Developed checklist for move-day essentials, ensuring nothing was overlooked.
  • Streamlined unpacking process, allowing clients to settle into their new homes quicker.

Education

GED -

Nemo Vista
Center Ridge, AR

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Valid Driver's license
  • Punctual and reliable
  • Troubleshooting skills
  • Work with minimal supervision
  • Flexible and adaptable
  • Problem and issue resolution
  • Power tool proficiency
  • Heavy lifting
  • Quality assurance
  • Equipment inspection
  • Customer relationship management
  • HVAC systems
  • Regulatory compliance
  • Client relationship management
  • Project oversight
  • Rapport building
  • Mechanical tools
  • Client education
  • Service call response
  • Expertise in installations
  • Maintenance and repair
  • Work order prioritization
  • Problem-solving
  • Safety management
  • Forklift operation
  • Loading and unloading
  • Basic construction knowledge
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Blueprint reading
  • Vehicle suspension
  • Packing and unpacking/ loading and unloading
  • Automotive repair
  • Low voltage electrical experience
  • Delivery driver experience
  • Oil change
  • Mechanical experience
  • Construction
  • Field service
  • Time management
  • Warehouse Management

Certification

  • Astria Service Tech Certification- Certified in repairs of a certain brand of fireplace. Does not expire
  • Heat-n-glo Service tech Certification- Does not expire

Timeline

Mover/Packer Associate

Moving U
04.2017 - 05.2018

Service Technician

Central Arkansas Fireplaces
09.2014 - 01.2021

GED -

Nemo Vista

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Tyler Musgrave