Tyler Nelson
Pittsburgh,PA
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
8
8
years of professional experience
Work History
Curbside Team Leader
Giant Eagle
Giant Eagle Store #0073
01.2023 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Curbside Team Leader
Giant Eagle
Giant Eagle Store #0002
08.2022 - 01.2023
- Kick started Store #0002's new Curbside Department and helped build a new team and clientele.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Curbside Team Leader
Giant Eagle
Market District Store #0014
08.2020 - 09.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Held weekly team meetings to inform team members on company news and updates.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Curbside Team Leader
Giant Eagle
Giant Eagle Store #0074 (Dark Store)
04.2020 - 08.2020
- Helped create and run a large Curbside Team to successfully shop 400+ orders a day.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Monitored teams performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Curbside Team Lead
Giant Eagle
Market District Store #0047
10.2015 - 04.2020
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Education
High School Diploma -
Kane Area High School
Kane, PASkills
- Work Planning
- Mentoring
- Complaint Resolution
- Employee Evaluation
- Coaching and Mentoring
- Team Supervision
- Shift Scheduling
- Documentation and Reporting
- Client Service
Timeline
Curbside Team Leader
Giant Eagle
01.2023 - Current
Curbside Team Leader
Giant Eagle
08.2022 - 01.2023
Curbside Team Leader
Giant Eagle
08.2020 - 09.2022
Curbside Team Leader
Giant Eagle
04.2020 - 08.2020
Curbside Team Lead
Giant Eagle
10.2015 - 04.2020
High School Diploma -
Kane Area High School