Tyler Norton
Mission,KS
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
Work History
Sr. Loan Specialist
OneMain Financial
10.2023 - Current
- Submitted loan applications to underwriter for verification and recommendations.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Maintained strict confidentiality of bank records and client information.
- Collaborated with other departments to promptly process loan applications.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Developed strong relationships with customers through high levels of customer service.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Developed and maintained relationships with customers, lenders and other third parties.
- Negotiated loan terms and conditions with customers to secure best deal.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Identified opportunities to cross-sell and upsell loan products to customers.
Interim Worship Pastor
New City Church
03.2022 - 02.2023
- Recruited volunteers for choirs and worship teams.
- Coordinated music and special vocals for worship services.
- Set up PowerPoint presentations with lyrics for congregation.
- Performed as versatile vocalist and instrumentalist to support inspirational worship services.
- Developed programs for holidays and unique events.
- Oversaw budget and programming for worship arts ministry and engaged outside services economically and responsibly.
- Interacted with local community, building relationships with civic organizations and other churches.
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
- Supervised associate pastors and staff leading education, youth, pastoral care, and older adult ministry programs.
Retail Field Manager
Central National Bank
06.2017 - 09.2022
- Prepared assignments and schedules for field team, equipped team with materials and tools required and managed client relations by acting as liaison between client, team and vendors.
- It is my responsibility to oversee the budget for the retail, commercial, and mortgage branches within my field.
- Founded and currently sit on the Fun Committee overseeing the two departments of this committee
- Currently apart of the Retail Leadership Team
- Current member of the Gardner Chamber of Commerce
- Current member of the Rotary club in Burlington
- Created plans to help employees improve by tracking progress and sending results to HR personnel.
- Interviewed job candidates and arranged for new-hire participation in vendor and in-house training programs.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Facilitated field operations through supervision and direction of field personnel.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed senior-level personnel working in marketing and sales capacities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Prepared operational budget and directed proper utilization of company resources to meet objectives.
- Collaborated with multiple departments to meet operational deadlines.
Consumer Loan Officer
Central National Bank
06.2017 - 09.2022
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
Personal Banker
Central National Bank
06.2017 - 09.2022
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Cross-sold bank products and services to meet customer needs and provide options.
- Monitored customer accounts to detect irregularities or suspicious activity.
Fraud Specialist
Central National Bank
06.2017 - 09.2022
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Evaluated customer data to identify and prevent fraudulent activities.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Gained extensive knowledge in data entry, analysis and reporting.
ITM Representative
Central National Bank
07.2017 - 10.2020
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Sales Representative
Inside Ventures
11.2016 - 05.2017
- Listened to customer needs and desires to identify and recommend optimal products.
- Acted as inside sales representative through cold calling and pursuing qualified leads.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Completed daily cold calling and outreach to build sales pipeline.
Education
Some College (No Degree) - Psychology
Ottawa University
High School Diploma -
Gardner Edgerton High School
Gardner, KSSkills
- People Skills
- Problem solving
- Time Management
- Decision Making
- Organizational Skills
- Communication Skills
- Creativity
- Work Planning and Prioritization
- Budget Management
- Team Leadership
- Training and Development
- Teamwork and Collaboration
- Coaching and Motivation
- Relationship Management
Timeline
Sr. Loan Specialist
OneMain Financial
10.2023 - Current
Interim Worship Pastor
New City Church
03.2022 - 02.2023
ITM Representative
Central National Bank
07.2017 - 10.2020
Retail Field Manager
Central National Bank
06.2017 - 09.2022
Consumer Loan Officer
Central National Bank
06.2017 - 09.2022
Personal Banker
Central National Bank
06.2017 - 09.2022
Fraud Specialist
Central National Bank
06.2017 - 09.2022
Sales Representative
Inside Ventures
11.2016 - 05.2017
Some College (No Degree) - Psychology
Ottawa University
High School Diploma -
Gardner Edgerton High School
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