Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tyler Oliveira

Marlborough,MA

Summary

Experienced leader skilled in fostering community as a Resident Assistant and driving operational excellence as a Ben and Jerry's Shift Leader. Proven track record in team management, conflict resolution, and delivering exceptional customer service. Strong communicator with a passion for creating positive environments. Committed to pursuing a career as a physical therapist, driven by a passion for improving the lives of others through rehabilitative care and therapeutic intervention.

Overview

3
3
years of professional experience

Work History

Resident Assistant

Bridgewater State University
East Bridgewater, MA
08.2023 - Current
  • Assisted students with problem resolution through mediation and conflict management techniques.
  • Coordinated student events such as movie nights, game nights, and other social activities.
  • Responded to emergency situations within the residence hall.
  • Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
  • Developed positive relationships with all members of the residence hall community.

Shift Leader

Ben & Jerry's
Marlborough, MA
03.2021 - Current
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Assisted in training new employees on shift operations.
  • Supervised and led employees to maintain productivity and customer service levels.

Youth Basketball Assistant Coach

Marlborough Township
Marlborough, MA
10.2021 - 02.2022
  • Assisted head coach in developing practice plans and drills to improve player skills.
  • Provided individual instruction on shooting, passing, dribbling and defense techniques.
  • Instructed players on proper techniques, strategies, rules and regulations of the sport.

Education

Bachelor of Science - Pre-Physical Therapy

Bridgewater State University
Bridgewater, MA
05-2026

High School Diploma -

Marlborough High School
Marlborough, MA
05-2022

Skills

  • Individual Student Assistance
  • Customer Friendly
  • Client Satisfaction
  • Excellent Communication
  • Programming
  • Management
  • Team Collaboration and Leadership
  • Positive Attitude

Languages

English
Native/ Bilingual
Portuguese
Limited
Spanish
Elementary

Timeline

Resident Assistant

Bridgewater State University
08.2023 - Current

Youth Basketball Assistant Coach

Marlborough Township
10.2021 - 02.2022

Shift Leader

Ben & Jerry's
03.2021 - Current

Bachelor of Science - Pre-Physical Therapy

Bridgewater State University

High School Diploma -

Marlborough High School

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Tyler Oliveira