Tyler Oostra
Snohomish,WA
Summary
Energetic, organized, and detail-oriented administrator with an extensive background in project and office management and 15+ recent years of experience supporting the day-to-day operational needs of small-to-mid-size businesses
Overview
14
14
years of professional experience
Work History
Office Manager
Parkview Landscaping
Clearview, WA
01.2019 - 06.2026
- Manage administration and accounting for this landscaping business, handling multiple aspects of the business including bookkeeping, invoicing, estimating, A/R, A/P, tax preparation, timesheets, and biweekly payroll
- Answer all customer questions regarding the business, available services, and contract terms; recommend appropriate solutions for each customer need and follow up continuously to ensure client satisfaction
- Manage a portfolio of 250+ commercial accounts, setting up new customers in the office system, scheduling quarterly walk throughs and site reviews, and managing related timesheets and project management sheets
- Assist with hiring/training of staff—in addition to handling scheduling and daily routing for ~25 crew members
Project Manager
BDA Inc.
Woodinville, WA
02.2017 - 12.2019
- Managed a fast-paced mix of production duties for this innovative marketing agency, holding oversight for some of the firm’s highest-profile projects involving the Olympics, Starbucks, Lowes, and other top customers
- Held full project life cycle ownership, overseeing end-to-end order fulfillment and driving communications between production teams and account managers to resolve any order issues and ensure client satisfaction
- Delivered progress reports and presentations to project teams, sponsors, and senior leadership members
- Developed new best practices, work processes, and Excel templates to raise the bar on performance, in addition to facilitating team trainings on Smartsheet and other effective PM tools
- Key projects managed included a $600K AT&T project, coordinating logistical steps among blended teams of internal/vendor personnel and carefully tracking project progress in the Oracle CRM and Smartsheet systems
Senior Project Manager
EventForce
Kirkland, WA
07.2012 - 02.2017
- Responsible for recruiting, hiring, sourcing, training and directing the efforts of over 800 contingent staff involved in facilitating high-profile global projects/events for Microsoft, Cisco, and other top organizations
- Developed complex, multi-stage project plans and successfully prioritized hundreds of operational/logistical steps involved in hosting events that attracted as many as 28,000 attendees from around the globe
- Ensured accurate estimates, budgets, and invoices were maintained with regard to all vendor relationships and that agreed-upon Service Level Agreement (SLA) targets were successfully met
- Reported to executive team on project health, risks, milestone achievement, and customer satisfaction levels
- Projects included: Cisco Live ($850K budget, 28K attendees); American Israel Policy Conference ($850K, 20K attendees); Schwab Impact ($150K, 8K attendees); and Microsoft S4 Conference ($65K, 1.5K attendees)
Education
Master's Degree in Business - Project Management
Northwest University
B.A. Degree - Communications & Media
University of Washington
Graduate - undefined
The Overlake School
Skills
- Adept at coordinating all day-to-day operational functions to keep small businesses running smoothly
- Skilled in accounting and bookkeeping and handling key invoicing, budgeting, payroll, and tax preparation needs
- Proven strengths hiring, training, and supporting diverse teams of up to 800 members in size
- Outstanding analytical skills; able to review business performance data and identify trends / improvement areas
- Strong client relations skills and the ability to help identify, attract, and retain new B2B and B2C accounts
- Keen eye for efficiency; able to eliminate outdated processes and devise innovative, cost-effective new solutions
- Highly effective “point person” able to serve as primary liaisonfor all client/customer/vendor communications
Timeline
Office Manager
Parkview Landscaping
01.2019 - 06.2026
Project Manager
BDA Inc.
02.2017 - 12.2019
Senior Project Manager
EventForce
07.2012 - 02.2017
Graduate - undefined
The Overlake School
Master's Degree in Business - Project Management
Northwest University
B.A. Degree - Communications & Media
University of Washington
Software Proficiency
QuickBooks, MS Office,(Excel, PowerPoint, Word),SharePoint, Smartsheet, Social Media