Tyler Piconke
Mission Viejo,CA
Summary
I have been employed as a Law Enforcement Officer for approximately 8 years, 4 of those years being a Police Officer for the City of Corona. During my time with the City of Corona, I have conducted numerous investigations leading to the arrest of numerous suspects while using Flock technology. I believe my personal experience and knowledge, even though I know there is more to learn from this amazing system, would be a great addition to the Flock Safety team. I believe my law enforcement background will be able to provide first hand knowledge when speaking to command staff at different agencies, city officials, and even community groups. My goal, if given the opportunity, is to continue to help Flock Safety grow as a company and help solve crime nationwide.
Overview
12
12
years of professional experience
Work History
Police Officer
Corona Police Department
08.2020 - Current
- Currently I am employed with the Corona Police Department in Corona, CA
- I am currently assigned as a patrol officer working weekday day shift
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
Deputy Sheriff
Orange County Sheriff's Department
10.2016 - 08.2020
- In October of 2016 I was hired on with the Orange County Sheriff's Department and attended the Orange County Sheriffs Regional Training Academy in Tustin, CA
- After graduating the academy in May of 2017, I was transferred to the Theo Lacy Jail Facility in Orange, CA
- While working at the Theo Lacy Jail, I handled many classifications of inmates from low level, general population inmates to maximum security level inmates
- I handled movement and security of inmates to different housing locations, chow hall, and court
- I have conducted numerous searches of inmates, locating any contraband or materials they are not supposed to be in possession of
- Assisted in the training of new deputies, sharing knowledge and experiences to help them excel in their roles.
- Provided security at various community events, ensuring a safe environment for attendees.
Operations Manager
5.11 Tactical
10.2015 - 10.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Customer Service Representative
5.11 Tactical
10.2014 - 10.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sales Associate
Airsoft GI
10.2012 - 10.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High school degree -
Riverside Poly High School
06.2012
Skills
- Integrity and Honesty
- Conflict de-escalation
- Relationship building and management
- Community Engagement
- Planning and coordination
- Community Relations
- Product Knowledge
- Safety improvements
- Quick Learner
Timeline
Police Officer
Corona Police Department
08.2020 - Current
Deputy Sheriff
Orange County Sheriff's Department
10.2016 - 08.2020
Operations Manager
5.11 Tactical
10.2015 - 10.2016
Customer Service Representative
5.11 Tactical
10.2014 - 10.2015
Sales Associate
Airsoft GI
10.2012 - 10.2014
High school degree -
Riverside Poly High School
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