EMERALD PATINO-SANCHEZ
4211O CREST DRIVE,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Looking to still stay within the law enforcement field and looking for a department long term with the ability to have more movement and goals to continue climbing the ladder of dispatch. Love working under pressure in which it tests my abilities to stay calm and focused to have a successful outcome for the callers and my officers out in the field.
Overview
6
6
years of professional experience
Work History
Public Safety Dispatcher II
Corona Police Department
Corona, CA
01.2024 - Current
- Received emergency and non-emergency calls, entered data into the computer system, and dispatched personnel to appropriate locations.
- Monitored radio transmissions between police officers, fire fighters, and other public safety personnel.
- Maintained accurate records of all calls received, including time of call, caller information, nature of call, action taken, and disposition of each call.
- Communicated with field personnel via telephone or radio regarding current situations or events that require immediate attention or assistance.
- Updated dispatch logs throughout shift in order to maintain an accurate record of all activities.
- Performed multiple tasks simultaneously while maintaining focus on priority issues.
911 Emergency Dispatcher
Rialto Police Department
RIALTO, CA
09.2020 - 12.2023
- Received incoming calls from the public and determined the nature of the emergency.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Screened incoming calls for accuracy and completeness of information provided.
- Identified priority calls based on severity of situation, urgency, or special circumstances.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Monitored both radio channels and phones simultaneously to assist my partners during critical incidents and vice versa.
Nanny/Babysitter
Christie Lopez
Beaumont, CA
02.2019 - 03.2020
- Organizing playdates with other children and providing supervision during outdoor activities.
- Assisting with meals, snacks, and bedtime routines for the children.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Completing light housekeeping tasks such as tidying up toys and books.
- Providing a safe environment for children to explore their curiosity and creativity.
- Engaging in age-appropriate activities like reading stories or playing games.
- Learning patience and cooperation when the child has an emotional moment.
Crew Member Cook
Baker's Burgers
Calimesa, CA
08.2018 - 11.2018
- Prepared and cooked food items according to recipes and menu specifications.
- Cleaned, stocked and restocked workstations with ingredients and supplies.
- Operated grills, deep fryers, ovens, broilers, steamers, blenders and other kitchen equipment.
- Assisted in checking inventory levels of all food items to ensure adequate stock levels.
- Followed health and safety regulations while handling food products.
- Maintained a clean, organized workspace throughout the shift.
- Completed opening and closing duties including setting up necessary supplies for each shift, was specifically assigned to opening shift.
- Stored food in designated containers following proper food storage procedures.
Education
Bachelor of Arts - SOCIOLOGY
California State University San Bernardino
San Bernardino, CA12-2024
Associate of Arts - SOCIOLOGY
Crafton Hills College
Yucaipa, CA05.2021
Skills
- Computer Skills
- Computer-Based Dispatch Systems
- Active Listening
- Basic Life Support Knowledge
- Works Well Under Pressure
- Map Reading Abilities
- Call Management
- Police Department Procedures
- Multitasking and Prioritization
- Teamwork and Collaboration
- Decision-Making
- Information Documentation
Certifications/Training
- Multiple certifications and training courses that fulfill POST CPT hours/credit to maintain police dispatcher readiness and knowledge.
- Training includes courses such as; FIRST AID/CPR/AED (WEB), PTSD AND TBI POLYTRAUMA, DISPATCHER INTERPERSONAL SKILLS/CAREER SURVIVAL, SOVEREIGN CITIZEN EXTREMISTS.
- Typing certification attached.
Timeline
Public Safety Dispatcher II
Corona Police Department
01.2024 - Current
911 Emergency Dispatcher
Rialto Police Department
09.2020 - 12.2023
Nanny/Babysitter
Christie Lopez
02.2019 - 03.2020
Crew Member Cook
Baker's Burgers
08.2018 - 11.2018
Bachelor of Arts - SOCIOLOGY
California State University San Bernardino
Associate of Arts - SOCIOLOGY
Crafton Hills College
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