Summary
Overview
Work History
Education
Skills
Timeline
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Tyler Pratt

Salem,NH

Summary

Experienced in sales with a proven ability to drive revenue growth and enhance customer satisfaction. Expertise in building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent goal achievement in dynamic environments. Proficient in communication, problem-solving, and time management.

Overview

9
9
years of professional experience

Work History

Underwriter

NH Cash
02.2024 - Current
  • Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
  • Documented underwriting decisions and provided evidence of compliance with applicable regulations.
  • Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
  • Made approval and denial recommendations by determining accurate risk levels.
  • Examined credit reports, financial statements and tax returns to determine repayment capability.
  • Take approximately 20 calls and 30 emails per day from customers

Sales Associate

One Source Provider
07.2023 - 02.2024
  • Responsible for maintaining a personal production level of $1,000 in business revenue
  • Develop and train incoming representatives on sales skills and leadership mentality
  • Deliver presentations regarding leadership, growth, and compliance related to the business
  • Develop weekly business plans promoting meetings and production
  • Manage a team of individuals and help them set and reach goals
  • Delegate individuals on the team and grow them into their role in the company
  • Learn how the interview process works and learn how to recruit representatives to the company
  • Run meetings to develop professionalism and skills that relate to the office

Server

Cafe Dufrain
08.2021 - 08.2022
  • Assisted in training new servers.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Greeted guests and provided menus.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.

Bartender/Server Assistant

Acropolis Restaurant
01.2020 - 01.2021
  • Checked identification to enforce age regulations for alcoholic beverages
  • Collected credit card, cash, and gift certificate payments and dispensed change for cash transactions
  • Assisted cashiers with processing customer payments and documenting orders
  • Organized menus, silverware, and condiments at each table prior to seating guests.
  • Resolved customer complaints swiftly and professionally when needed.
  • Communicated effectively with other personnel to coordinate tasks efficiently.
  • Participated in weekly meetings with management team to discuss operational goals.
  • Greeted guests and answered any questions they had about the menu.

Food and Beverage Server

The Nutrition Corners
06.2018 - 08.2019
  • Greeted guests and provided menus.
  • Provided detailed information on menu items, including ingredients and preparation methods.
  • Suggested food and beverage items to customers based on their preferences.
  • Used cash register and credit card machines to cash out customers, handling average sale of $30 a table

  • Handled customer complaints in a professional manner while maintaining composure under pressure.
  • Assisted bus persons in clearing dishes from tables between courses.
  • Performed opening side work duties such as filling salt shakers or rolling silverware into napkins.
  • Provided exceptional service to high volume of daily customers.
  • Completed opening and closing checklists to ensure smooth restaurant operations.

Customer Service Representative

United Party Rental
06.2016 - 05.2018
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.

Education

Finance

Southern New Hampshire University
Hooksett, NH
05-2025

Finance

University of South Florida
Tampa, FL
05-2023

High School Diploma -

Salem High School
Salem, NH
06.2019

Skills

  • Hard Worker
  • Charismatic
  • Good decision making
  • Critical thinker
  • Sociable and outgoing
  • Great time management
  • Captain of high school team
  • Secretary of Pi Kappa Alpha fraternity
  • Team leadership skills
  • Determined and hard working
  • Promotional support
  • Payment Processing
  • Business Development
  • Sales Development
  • Strategic Planning
  • B2B sales and customer service
  • Sales Training
  • Energetic self-starter
  • Analyzing data
  • Risk assessment

Timeline

Underwriter

NH Cash
02.2024 - Current

Sales Associate

One Source Provider
07.2023 - 02.2024

Server

Cafe Dufrain
08.2021 - 08.2022

Bartender/Server Assistant

Acropolis Restaurant
01.2020 - 01.2021

Food and Beverage Server

The Nutrition Corners
06.2018 - 08.2019

Customer Service Representative

United Party Rental
06.2016 - 05.2018

High School Diploma -

Salem High School

Finance

Southern New Hampshire University

Finance

University of South Florida

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