Tyler Preston
Nashville,USA
Summary
Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
17
17
years of professional experience
Work History
Front Desk Agent
Fairfield Inn Marriott
02.2025 - Current
- Run all shift work properly when doing the Audit.
- Check guest in and out
- Answer guest request
- Answer any GXPS
Chauffeur/Driver
NFL Players Association
01.2025 - Current
- Chauffeur clients to their destination
Ramp Agent
United Ground Express
12.2021 - 10.2025
- Pushback
- Wing walk
- For walk
- Prepare gate for next arrival
Front Desk Agent
A/C Marriott
02.2022 - 05.2024
- Check in and out guest
- Gxp
- Fosse
- Checklist
- Make sure our guest is taken care of at our best
Ramp Unit Manager
Piedmont Airlines
03.2019 - 07.2022
- Daily briefing with my team
- Pushback aircraft
- Make sure all flights get out on time
- Manage the unit to make sure everyone is doing what they need to be doing safely
- Debriefing before shift is over
- Write and reports if flight is delayed
Supervisor
Boys and girls club
04.2009 - 09.2015
- Provided direct support and guidance to at-risk youth, promoting their emotional well-being and personal development
- Implemented individualized care plans for each youth, addressing their unique needs and goals
- Facilitated group therapy sessions to promote healthy communication skills and conflict resolution strategies among youth
Education
High school diploma -
Thomas J Corcoran
Syracuse, NY06.2010
Skills
- Valet Parking
- Heavy Lifting
- Delivery Driver Experience (7 years)
- Driving
- Load & Unload (10 years)
- Freight Experience
- Slack (5 years)
- Leadership
- Customer service
- English
- Management
- Supervising experience
- Guest check-in/out
- Night audit procedures
- Customer service excellence
- Conflict resolution techniques
- Team leadership
- Safety compliance standards
- Flight operations management
- Time management skills
- Equipment handling protocols
- Communication skills
- Problem identification and resolution
- Report writing skills
- Individualized care planning
- Shift coordination
- Attention to detail
- Client transportation services
- Training and development
- Operational efficiency strategies
- Emergency response procedures
- Guest services
- Problem-solving skills
- Hospitality services
- Time management
- Guest relations
- Oral and written communications
- Hospitality service expertise
- Guest accommodations
- Listening skills
- Credit and cash payments
- Front desk management
- Reservation systems
- Microsoft office
- Front office support
- Housekeeping
- Administrative support
Timeline
Front Desk Agent
Fairfield Inn Marriott
02.2025 - Current
Chauffeur/Driver
NFL Players Association
01.2025 - Current
Front Desk Agent
A/C Marriott
02.2022 - 05.2024
Ramp Agent
United Ground Express
12.2021 - 10.2025
Ramp Unit Manager
Piedmont Airlines
03.2019 - 07.2022
Supervisor
Boys and girls club
04.2009 - 09.2015
High school diploma -
Thomas J Corcoran