Ronnell Patterson
Cape Coral,FL
Summary
Knowledgeable Customer Service with solid background in managing customer inquiries and resolving issues efficiently. Demonstrated success in streamlining processes to enhance customer satisfaction and service delivery. Proven ability to communicate effectively and manage conflicts, ensuring positive customer experience.
Overview
12
12
years of professional experience
Work History
Night Auditor/Front Desk Agent
La Quinta Inns & Suites
08.2023 - 06.2024
- - Conduct the nightly audit processes to verify the accuracy of financial transactions
- - Handle guest check-ins and check-outs during the night shift
- - Assist guests with inquiries, requests, and issues during late hours
- - Ensure all front desk operations are carried out efficiently and accurately
- - Maintain security by following procedures and controlling access to the hotel
- - Prepare and distribute reports detailing night audit findings
Detailer
Pit Stop Detailing and window tint
07.2021 - 03.2022
- Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle
- Cleaned cars both externally and internally by hand or with use of automated equipment
- Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine
- Vacuumed car interiors to remove dirt and debris
Detail Technician
Onsite Dealer Solutions
06.2020 - 06.2021
- Used steam cleaning equipment to remove dirt from engine and engine compartment
- Verified attachment of proper stickers and plates to establish status of vehicle
- Ordered and restocked supplies to keep workplace operating smoothly
- Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine
- Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle
Car Wash Attendant
E.D.S Solutions
08.2019 - 04.2020
- Cleaned wheels, tires, hub caps and wheel covers to protect wheels and wheel components from deterioration
- Maintained supply inventory and monitored cleaning equipment and machinery for proper operation and maintenance
- Used scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums and hoses to clean and protect interior and exterior of vehicle
Night Auditor
Casa Loma Motel
08.2012 - 10.2012
- Assisted hotel guests with check in and out procedures courteously
- Audited and balanced cash and credit transactions daily and reset register for next day's operations
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service
- Documented wake-up requests and set up automatic calls in system
- Completed nightly updates to hotel rates and individual room charges
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews
Education
Associate of Science - Human Services
Hodges University
Winter Park, FLSkills
- Heavy lifting
- Hospitality
- Guest services
- Organizational skills
- Night audit
- Cash register
- Valet parking
- Restaurant experience
- Food service
- Food safety
- Restaurant management
- Culinary experience
- Typing
- Leadership
- Management
- Supervising experience
- Sales
- Time management
- Guest relations
- Driving
- Warehouse experience
- Forklift
- Materials handling
- Front Desk Operations
- Multitasking and Organization
- Problem-Solving
- Strong Work Ethic
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Night Auditor/Front Desk Agent
La Quinta Inns & Suites
08.2023 - 06.2024
Detailer
Pit Stop Detailing and window tint
07.2021 - 03.2022
Detail Technician
Onsite Dealer Solutions
06.2020 - 06.2021
Car Wash Attendant
E.D.S Solutions
08.2019 - 04.2020
Night Auditor
Casa Loma Motel
08.2012 - 10.2012
Associate of Science - Human Services
Hodges University
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