Hugo Lorenzo
North Brunswick
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Night Auditor/Front Desk Agent
Holiday Inn Express
North Brunswick
07.2023 - Current
- Process late check-ins and early check-outs.
- Ensure smooth and efficient guest registration, handling any special requests.
- Address guest inquiries or issues during the night shift.
- Set up daily reports for the morning shift.
- Ensure all guest information and records are updated for the next day's operations.
- Ensure all hotel policies and procedures are followed during the night shift.
- Conduct security checks of hotel premises, including hallways, entrances, and parking areas.
- Utilize Opera Software
Dispatcher/Night Manager
Transline
South Plainfield
08.2021 - 06.2023
- Utilized dispatching software and communication systems to monitor driver locations and track route progression.
- Monitored driver performance, providing feedback to maintain high standards of service and productivity.
- Schedule and supervise a team of drivers, ensuring adherence to schedules.
- Received and managed incoming service requests from customers via phone or software.
- Coordinate and assign drivers based on availability and customer requirements.
Shuttle Driver
AB Sirius Drive (Transline)
South Plainfield
09.2020 - 08.2021
- Safely operate company vehicle to transport passengers between designated locations, following prescribed routes and schedules.
- Adhered to all travel laws, regulations, and company policies to ensure passenger safety.
- Communicate effectively with dispatch and other team members to ensure smooth operations.
- Maintain a clean and well-maintained vehicle, performing regular inspections and reporting any maintenance or repair needs.
Inventory Specialist
Ace Inventory
East Brunswick
11.2018 - 07.2020
- Ensure the accuracy and integrity of inventory counts to maintain optimal stock control.
- Provide comprehensive reports of finalized inventory counts and associated costs to the site manager.
- Conduct thorough and precise inventory counts for product stock and reserves.
- Performed scheduled inventory counts and supply audits.
Security Guard
Imperial Security
Dayton
03.2014 - 10.2018
- Patrolled assigned areas to monitor and prevent unauthorized access, theft, vandalism, and other security breaches.
- Responded quickly and appropriately to incidents, emergencies, or disturbances, following established protocols.
- Prepared detailed reports, documenting security-related activities, observations, and incidents.
- Controlled access points, verifying credentials to prevent unauthorized entry.
- Monitored surveillance systems and alarm systems.
- Maintained a professional and courteous demeanor when interacting with clients, employees, and visitors.
Education
High School Diploma - North Brunswick, NJ
North Brunswick Township High School
North Brunswick, NJ06.2013
Skills
- Transportation operations
- Route planning
- Dispatching
- Driver management
- Dispatching software
- Communication systems
- Customer service
- hotel hospitality
- Auditing
- Monitoring surveillance
- Report writing
- Opera software
- Attention to detail
- Clerical duties
Languages
Spanish
Professional
Timeline
Night Auditor/Front Desk Agent
Holiday Inn Express
07.2023 - Current
Dispatcher/Night Manager
Transline
08.2021 - 06.2023
Shuttle Driver
AB Sirius Drive (Transline)
09.2020 - 08.2021
Inventory Specialist
Ace Inventory
11.2018 - 07.2020
Security Guard
Imperial Security
03.2014 - 10.2018
High School Diploma - North Brunswick, NJ
North Brunswick Township High School