ELVEE GINES

• Oversaw night auditing of daily room occupancy and hotel revenue.
• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Generated and printed daily financial reports to track hotel performance.
• Looked over pending check-ins and payment processes to complete closing procedures.
• Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
• Entered customer data into room system and updated information whenever patrons changed rooms.
• Investigated auditing discrepancies by reconciling cash drop and credit card transactions.

Auditing and Reconciling tills, obtain approval for cashiers

Balancing and posting sales, preparing daily cash reports, preparing daily cash deposits

Providing customer service that includes answering phone calls, sending and receiving domestic and international Western Union wire transfers, resolving customer complaints and handling returns

• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Processed applications for new accounts.