Jacqueline Gutierrez
Orlando,FL
Summary
Friendly and outgoing with a drive for creating welcoming environments. Possesses strong understanding of customer and guest service principles with effective communication skills. Able to ensure smooth operations and positive experiences.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Marriot Cypress Harbour Vacation Club
01.2024 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Promoted hotel amenities and services to guests, enhancing their stay.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
Retail Sales Associate
Adidas Outlet
06.2022 - 01.2024
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Retail Sales Associate
Craker Barrel
06.2021 - 06.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Enhanced store appearance and shopping experience with shelf organization and cleanliness.
- Performed cash and card transactions to complete customer purchases.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
Education
High School Diploma -
Freedom High School
Orlando, FL05-2022
Skills
- Hospitality services
- Customer service
- Customer engagement
- Cash register operation
- Reservations
- Tourism knowledge
- Stock replenishment
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Front Desk Agent
Marriot Cypress Harbour Vacation Club
01.2024 - Current
Retail Sales Associate
Adidas Outlet
06.2022 - 01.2024
Retail Sales Associate
Craker Barrel
06.2021 - 06.2022
High School Diploma -
Freedom High School
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