Guadalupe Montez
Los Banos,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Hilton Garden Inn Hotel
04.2022 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Trained new staff members in customer service techniques and hotel operations.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered customer telephone calls promptly and appropriately handled needs.
Sales Associate
Target
11.2021 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
Yerba Buena High School
San Jose, CA06.2000
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Credit and cash payments
- Guest Relations
- Hospitality service expertise
- Guest accommodations
- Listening Skills
- Administrative Skills
- Front Desk Management
- Front Office Support
- Documentation
- File Management
- Registration processing
- Hospitality best practices
- Sales expertise
- Reservations
- Training and mentoring
- Foreign Languages
- Office Organization
Timeline
Front Desk Agent
Hilton Garden Inn Hotel
04.2022 - Current
Sales Associate
Target
11.2021 - 04.2022
High School Diploma -
Yerba Buena High School
Similar Profiles
Dimash BegzhanDimash Begzhan
Breakfast Attendant at Hilton Garden Inn Hotel, The Summit, Holiday InnBreakfast Attendant at Hilton Garden Inn Hotel, The Summit, Holiday Inn
Johanna RamirezJohanna Ramirez
Floor Supervisor at Hilton Garden Inn Hotel (kimpton Theta Hotel)Floor Supervisor at Hilton Garden Inn Hotel (kimpton Theta Hotel)
Jayci KriegerJayci Krieger
Server/Bartender at Hilton Garden Inn HotelServer/Bartender at Hilton Garden Inn Hotel
Shawn FarmerShawn Farmer
Housekeeping Cleaner at Hilton Garden Inn HotelHousekeeping Cleaner at Hilton Garden Inn Hotel
Gia Rodoni, RNGia Rodoni, RN
Registered Nurse, Step Down ICU Unit at Baylor Scott & White HealthRegistered Nurse, Step Down ICU Unit at Baylor Scott & White Health