Tyler Purdum
Arlington,TX
Summary
Dynamic service leader with over three years of experience at Paycom, specializing in the service department. Currently providing essential support to a team of nine specialists while managing escalated client situations. Recognized for expertise in West Coast-specific compliance and culture building, complemented by a strong ability to foster interdepartmental relationships that facilitate effective issue resolution. Committed to driving operational excellence and enhancing client satisfaction through strategic problem-solving and collaborative teamwork.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor of Paycom Services
Paycom
12.2024 - Current
- Direct leader of anywhere from 6-9 specialists who are assigned to West coast clients. Main point of escalation for up to 45M in revenue for all system functions while keeping a high level of understanding around West Cost (CA) time and attendance laws and regulations.
- Oversee direct reports and support their continued career growth through day to day coaching, one on one meetings, and at desk check ins. Assist with strategizing on career growth via the existing career path progression process.
- Oversee direct report new hire training path and ensure the new hires are setup for success from day one.
- Utilize cross departmental relationships with other leaders to seek resolution of client issues using all internal parties.
- Vision cast department initiative rollouts to ICs to ensure buy in and understanding of the task.
Team Leader
Paycom
09.2023 - 12.2024
- Direct leader of anywhere from 6-9 specialists who are assigned to West coast clients. Main point of escalation for up to 40M in revenue for all system functions while keeping a high level of understanding around West Cost (CA) time and attendance laws and regulations.
- Oversee direct reports and support their continued career growth through day to day coaching, one on one meetings, and at desk check ins. Assist with strategizing on career growth via the existing career path progression process.
- Oversee direct report new hire training path and ensure the new hires are setup for success from day one.
- Utilize cross departmental relationships with other leaders to seek resolution of client issues using all internal parties.
- Experience in HRIS processes and management.
- Managed and exceeded team metrics, including first call resolution, availability, client retention, and NPS.
- Demonstrate team values to reflect desirable culture.
- Coach team members on developing their leadership skills and personal goals.
- High Performance on KPI Dashboard consistently.
- Implemented innovative processes company wide.
Specialist Senior V
Paycom
01.2023 - 09.2023
- Account manager of a west coast specific client load
- Moved to Senior right out of training (April)
- Collaborating with multiple departments for quick resolution.
- Multitasking high volume of emails and phone calls.
- Held high client retention.
- Helped train and develop new team members.
- Displayed problem solving and customer service skills.
- Serviced over 120+ clients representing over 4.5 million in revenue.
Appraisals/Disclosure Desk
Verity Mortgage
- Coordinator of all appraisal job assignments as well as management and distribution of initial and closing disclosure documentation for home loans with respect to all Fannie Mae and Freddie Mac guidelines and compliance requirements.
Operations Manager/Admin/Sales
Packtech LLC
- Operations manager handling all administrative duties, financial duties, day to day management and outside sales.
Commercial Producer
Coverica
- Licensed Commercial Insurance Salesperson advising clients on custom fit commercial policies to produce maximum ROI for businesses on insurance dollars spent.
Associate Advisor
SVN | Dunn Commercial
- Licensed Real Estate Salesperson that advises clients on the buy, sale, lease, and tenant representation for commercial real estate transactions.
Asst. Manager
Jimmy John’s
Ada, Ok
- Cash management, supervise and manage 20 employees, customer service and quality control
Kitchen Manager
Fieldhouse Grill
- Filling orders, customer service and quality control, store closing
Education
Bachelor of Arts - Business Management
East Central University - Harland C. Stonecipher School of Business
Ada, OK12.2018
High School Diploma -
Lamar High School
Arlington, Texas05.2014
Skills
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Critical thinking
- Organization and time management
- Computer skills -
- IC3 Certified - Microsoft office suite
- Verbal communication
- Teamwork and collaboration
Accomplishments
Q1 and Q2 2024 – top performing retention team % in company (#2 overall)
Promoted to team lead after 6 months on the floor (Sept 2023)
Moved to supervisor during department changes in (Dec 2024)
Tiger Tank Entrepreneurial Pitch competition – 3rd Place Fall 2017 (ECU)
Certification
- Promoted to team lead after 6 months on the floor (Sept 2023)
- Moved to supervisor during department changes in (Dec 2024)
- Q1 and Q2 2024 – top performing retention team % in company (#2 overall)
- Tiger Tank Entrepreneurial Pitch competition – 3rd Place Fall 2017 (ECU)
- IC3 Certification – Microsoft Word, Excel, Access
Timeline
Supervisor of Paycom Services
Paycom
12.2024 - Current
Team Leader
Paycom
09.2023 - 12.2024
Specialist Senior V
Paycom
01.2023 - 09.2023
Appraisals/Disclosure Desk
Verity Mortgage
Operations Manager/Admin/Sales
Packtech LLC
Commercial Producer
Coverica
Associate Advisor
SVN | Dunn Commercial
Asst. Manager
Jimmy John’s
Kitchen Manager
Fieldhouse Grill
Bachelor of Arts - Business Management
East Central University - Harland C. Stonecipher School of Business
High School Diploma -
Lamar High School