Jamie Besabe
Yukon,United States
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
8
8
years of professional experience
Work History
Paycom Services Supervisor
Paycom Payroll, LLC
10.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Paycom Services Team Lead
Paycom Payroll, LLC
06.2021 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created customer support strategies to increase customer retention.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Monitored progress towards service plan goals.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Implemented company policies and procedures for professional, cohesive customer care.
Paycom Services Specialist
Paycom Payroll, LLC
07.2016 - 06.2021
- Maintained high customer satisfaction standards to meet or exceed targets.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Bachelor of Arts - Business Administration
University of Central Oklahoma
05.2016
Skills
- Leading Employees
- Interdepartmental Collaboration
- Team Management
- Processes and procedures
- Project Management
- Priority management
- Customer Experience
- Creative Solutions
- Client Support
- Strategic Planning
Timeline
Paycom Services Supervisor
Paycom Payroll, LLC
10.2023 - Current
Paycom Services Team Lead
Paycom Payroll, LLC
06.2021 - Current
Paycom Services Specialist
Paycom Payroll, LLC
07.2016 - 06.2021
Bachelor of Arts - Business Administration
University of Central Oklahoma