Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tyler Quinones

Cleveland,OH

Summary

Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.

Overview

4
4
years of professional experience

Work History

Universal Banker

Citizens Bank
02.2021 - Current
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Collaborated with other departments to confirm compliance with banking procedures and regulations.
  • Built and maintained portfolio of loans to meet established goals and objectives.

Life Insurance Agent

American Income Life Insurance Company
08.2019 - 02.2021
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Increased sales of life insurance products through tactical customer outreach.
  • Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales 135%.

Education

High School Diploma -

Valley Forge High School
Parma Heights, OH

Associate of Arts -

Cuyahoga Community College
Cleveland, OH

Skills

  • Business development
  • Time management
  • Effective communication
  • Conflict resolution
  • Virtualization Technologies

Accomplishments

  • Awarded "Citizens of Excellence - Top Performer" Award in 2023.

Timeline

Universal Banker

Citizens Bank
02.2021 - Current

Life Insurance Agent

American Income Life Insurance Company
08.2019 - 02.2021

High School Diploma -

Valley Forge High School

Associate of Arts -

Cuyahoga Community College

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Tyler Quinones