Tyler Rabenhorst Malone
Madison,WI
Summary
Motivated student and server with an engaging personality and a flexible approach. Recognized for being upbeat, friendly, and adept at anticipating customer needs to ensure enjoyable dining experiences. Proficient in delivering exceptional service, maintaining a positive attitude, and creating a welcoming atmosphere for guests. Committed to providing top-notch customer satisfaction and fostering a team-oriented environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Cafe Calamari
06.2021 - 08.2024
- Cultivated warm relationships with regular customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Assistant Catering Manager
Black Sheep
05.2015 - 06.2020
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Worked with chefs to plan menus according to client needs and budgets.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Coordinated with catering staff to deliver food services for special events and functions.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
Restaurant Shift Supervisor
Casual Joes
05.2015 - 06.2020
- Excelled in every store position and regularly backed up front-line staff.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw closing of the restaurant.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
Education
Bachelor's - Computer Science
University of Wisconsin, Madison
Madison, WI05-2028
High School Diploma -
Whitewater High School
Whitewater, WI01-2019
Skills
- Effective Problem Resolution
- Cross-selling and upselling
- Service quality
- Guest engagement
- Food and Wine Pairing
- Order taking
- Cash handling
- Set up procedures
- Organized Menu Tastings
- Food Sales Expertise
Certification
- CompTIA Certification
Timeline
Restaurant Waiter
Cafe Calamari
06.2021 - 08.2024
Assistant Catering Manager
Black Sheep
05.2015 - 06.2020
Restaurant Shift Supervisor
Casual Joes
05.2015 - 06.2020
Bachelor's - Computer Science
University of Wisconsin, Madison
High School Diploma -
Whitewater High School
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