Tyler Redden
Tampa
Overview
18
18
years of professional experience
Work History
Licensed Insurance Agent - Temporary
Healthplan Services a Wipro, Ltd. Co.
11.2022 - 02.2023
- Transacted insurance business in 28 states, FFM certified, and appointed with Cigna
- Consistently maintained 25-30% conversion on inbound calls
- Managed multiple interfaces/systems researched policy data and advised clients
Medicare Relationship Manager II
Health IQ Insurance Services, Inc.
06.2021 - 11.2021
- Transacted Medicare insurance business in 45 states while appointed with 11 top-rated carriers
- Utilized consultative approach to analyze beneficiary's needs prior to plan positioning and pitch
- Medicare certified/recertified and effectuated HMO, PPO, PDP, and PFFS policies
Licensed Insurance Sales Agent
Tranzact Insurance/Willis Towers Watson
02.2021 - 05.2021
- Ensured efficacy in sales transfers, effectively qualified prospects, built rapport, and remained compliant
- Keenly developed rapport-building acumen due to heavy outbound campaign assignments
- Handled client retention campaigns
Licensed Insurance Agent – Medicare
Total Insurance Brokers, Inc.
05.2020 - 08.2020
- Transacted new insurance business in 26 states and ensured above average client satisfaction
- Ranked #6 out of 38 on team and #22 out of 158 firm-wide with a 13.6% conversion rate
- Earned July 2020 Budget Buster’s Award
Operations Associate - Temporary
Baker McKenzie via Robert Half Legal
11.2019 - 12.2019
- Assisted and facilitated daily operations for 170+ employees
- Managed: space/boardroom operations, logistics, safety standards compliance, vendor relations
- Handled mailroom and delivery operations
Account Executive
Total Quality Logistics
03.2019 - 05.2019
- Prospected new business and drove revenue generation for the company
- Negotiated deals with shippers and carriers, consistently improved margins
- Managed daily shipments, ensured customer specifications met through fulfillment
Licensed Sales Agent – Limited Term
Health Plan Services a Wipro Ltd. Co.
09.2018 - 12.2018
- Represented Delta Dental products and provided consumer-centric coverage
- Transacted insurance business in 13 states and carried out retention efforts
- Engaged customers via consultative sales approach and facilitated plan enrollment
Project/Business Development Manager
Sterling Cross Global Consulting, LLC
11.2016 - 08.2018
- Collaborated with Chief Executive Officer on new business opportunities and leads
- Utilized CRM, technology and software to facilitate account maintenance
- Ensured superior customer experiences through fulfillment
Licensed Sales Agent – Limited Term
Humana, Inc.
07.2016 - 10.2016
- Provided consumer-centric policy coverage and maintained 30% conversion rate
- Earned 2-40 Health License in: FL, AR, IN, KS, MI, MS, OH, OR, PA, SC, TN, TX, NY, VA
- Medicare certified/recertified and effectuated HMO, PPO, PDP, and PFFS policies
Project/Business Development Manager
Kelly Oliver Consulting, LLC
01.2015 - 04.2016
- Assisted President in new deal research, acquisition
- Secured $1.3mm commercial real estate transaction, managed due diligence process
- Managed and prioritized fluid task list, executed action items efficiently
Legal Assistant – Complaints (First-Legal)
Albertelli Law, LLC
06.2015 - 12.2015
- Managed department’s client interface reporting tasks and status reports daily
- Prepared various pleadings, independently handled statute of limitation issue cases
- Processed department’s daily workload updates for executive leadership, met deadlines
Customer Service Team Leader
Creative Recycling Systems, Inc.
06.2010 - 12.2011
- Resolved all customer complaints and advised executive management on outcomes
- Created, implemented, and oversaw workflow processes
- Developed department training program; certified new process retention for all employees
Legal Assistant - Summary Judgment Specialist
Kass, Shuler, Solomon, Spector, Foyle, Singer, P.A.
07.2009 - 05.2010
- Prepared and filed judge-required pleadings
- Utilized client interfaces to manage adjudication process for 2,500+ cases
- Managed direct client communication and performed legal research
Foreclosure Legal Assistant
Law Offices of Daniel C. Consuegra
11.2008 - 06.2009
- Managed Legal Operations Partner’s special projects
- Received and filed all original evidentiary documents that established standing
- Ensured proper system recording, prepared pleadings, and served notice on all parties
Management Operations Analyst
Florida Department of Revenue
10.2007 - 11.2008
- Oversaw daily staff workload distribution operations and ensured timely completion
- Utilized workload database for report analysis, reported employee performance data
- Managed resource model reflected: monthly use of budget, resource allocation, impact data
Licensed Benefit Advisor - Temporary
Alight Solutions
Tampa, FL
08.2025 - Current
Education
Bachelor of Arts in Business Administration - Minor in Leadership
University of Florida
01.2023
Skills
- Account Mgmt
- Critical Thinking
- Customer Service
- Data Analysis
- MS Office
- Operations
- Time Mgmt
Timeline
Licensed Benefit Advisor - Temporary
Alight Solutions
08.2025 - Current
Licensed Insurance Agent - Temporary
Healthplan Services a Wipro, Ltd. Co.
11.2022 - 02.2023
Medicare Relationship Manager II
Health IQ Insurance Services, Inc.
06.2021 - 11.2021
Licensed Insurance Sales Agent
Tranzact Insurance/Willis Towers Watson
02.2021 - 05.2021
Licensed Insurance Agent – Medicare
Total Insurance Brokers, Inc.
05.2020 - 08.2020
Operations Associate - Temporary
Baker McKenzie via Robert Half Legal
11.2019 - 12.2019
Account Executive
Total Quality Logistics
03.2019 - 05.2019
Licensed Sales Agent – Limited Term
Health Plan Services a Wipro Ltd. Co.
09.2018 - 12.2018
Project/Business Development Manager
Sterling Cross Global Consulting, LLC
11.2016 - 08.2018
Licensed Sales Agent – Limited Term
Humana, Inc.
07.2016 - 10.2016
Legal Assistant – Complaints (First-Legal)
Albertelli Law, LLC
06.2015 - 12.2015
Project/Business Development Manager
Kelly Oliver Consulting, LLC
01.2015 - 04.2016
Customer Service Team Leader
Creative Recycling Systems, Inc.
06.2010 - 12.2011
Legal Assistant - Summary Judgment Specialist
Kass, Shuler, Solomon, Spector, Foyle, Singer, P.A.
07.2009 - 05.2010
Foreclosure Legal Assistant
Law Offices of Daniel C. Consuegra
11.2008 - 06.2009
Management Operations Analyst
Florida Department of Revenue
10.2007 - 11.2008
Bachelor of Arts in Business Administration - Minor in Leadership
University of Florida