Tyler Rollins
Twin Falls,ID
Summary
Highly-motivated professional with desire to satisfy customers and achieve goals. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Field Service Representative
Summit Dairy Supply
Jerome, Idaho
06.2024 - Current
- Developed strong relationships with clients to enhance service delivery.
- Maintained accurate records of all service activities in CRM system.
- Monitored barn washes to ensure optimal product concentration delivery and functionality of all product pumps and lines.
- Identified product usage trends and made necessary delivery changes in order to prevent service from being interrupted.
- Remained accessible all hours for supervisors, barn managers, and dairy personnel.
- Responsible for servicing customers from Magic Valley to Boardman, Oregon.
Delivery Driver
Summit Dairy Supply
Jerome, Idaho
06.2022 - Current
- Provided exceptional customer service during product deliveries.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Executed safe product dispensing utilizing various pump systems and maneuvering drums.
- Maintained high cleanliness standards across work vehicles and customer delivery sites. Ensured customer delivery locations remained clean and organized after service.
- Operated forklifts and other material handling equipment safely and efficiently.
- Received and inspected incoming shipments for quality and accuracy among various warehouse responsibilities.
CDL Route Driver
Norco Medical
Twin Falls, Idaho
08.2020 - 06.2022
- Contacted customers prior to delivery to coordinate delivery times.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Managed time effectively to meet or exceed daily delivery quotas and performance goals.
- Adapted to changes in delivery schedules or routes based on management directives.
- Consulted with customers to gain feedback and improve deliveries.
- Implemented company provided techniques to ensure safe and efficient liquid oxygen reservoir filling.
- Obtained and maintained a Class B CDL with hazardous materials and tanker endorsements.
- Visited medical facilities and patient homes to set up new equipment while enhancing user confidence through education.
Home Transition Coordinator
Norco Medical
Twin Falls, Idaho
08.2020 - 06.2022
- Collaborated with physicians and other healthcare personnel to ensure customers received appropriate equipment and supplies based on their situation.
- Acquired extensive knowledge of company DME and supplies to enhance confidence among healthcare staff and customers regarding equipment utilization.
- Collaborated with dispatch department to guarantee timely delivery of equipment and supplies for customers discharging from hospital.
- Cultivated strong customer relationships with patients in challenging situations and times.
- Gained knowledge in insurance practices while supporting customers in obtaining essential medical documentation for insurance coverage of DME and supplies.
- Utilized various intake programs and Microsoft applications to accomplish tasks.
Football Player
Columbus Destroyers
Columbus, Ohio
05.2020 - 07.2020
- Communicated effectively with coaches, trainers, and other staff members.
- Attended team meetings to discuss strategy and goals.
- Collaborated with coaches to elevate performance and improve playing strategy.
- Exhibited strong leadership qualities both on and off the field.
- Demonstrated sportsmanship on the field at all times.
- Exhibited unwavering competitiveness in all activities.
Football Player
Tri Cities Fever Football
Kennewick, Washington
02.2020 - 06.2020
- Communicated effectively with coaches, trainers, and other staff members.
- Attended team meetings to discuss strategy and goals.
- Collaborated with coaches to elevate performance and improve playing strategy.
- Exhibited strong leadership qualities both on and off the field.
- Demonstrated sportsmanship on the field at all times.
- Exhibited unwavering competitiveness in all activities.
Inside Sales Representative
Norco Medical
Twin Falls, Idaho
01.2017 - 01.2020
- Provided detailed product information and support to prospective customers.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Contacted new and existing customers to discuss product and service solutions.
- Consulted with customers to aid selection and purchase of products that met needs.
- Utilized CRM software to track sales progress and communicate with team members.
- Collaborated with partner departments to satisfy customers and achieve sales targets.
- Resolved customer inquiries and issues with effective problem-solving skills.
Customer Service Representative
Norco Medical
Twin Falls, Idaho
02.2015 - 01.2017
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed positive relationships with customers through genuine interactions.
- Improved product knowledge on a continuous basis to provide optimal service.
Education
Associate of Arts - Liberal Arts
College of The Sequoias
Visalia, CA12-2014
Some College (No Degree) - Health Sciences
Idaho State University
Pocatello, IDSkills
- Field operations
- Time management
- Adaptability to change
- Customer relationship management
- Multitasking capacity
- Attention to detail
- Analytical skills
- Continuous improvement
- Self motivation
- Strong communication
- Team collaboration
- Competitive
Affiliations
- Volunteer Football Coach, Kimberly High School
Timeline
Field Service Representative
Summit Dairy Supply
06.2024 - Current
Delivery Driver
Summit Dairy Supply
06.2022 - Current
CDL Route Driver
Norco Medical
08.2020 - 06.2022
Home Transition Coordinator
Norco Medical
08.2020 - 06.2022
Football Player
Columbus Destroyers
05.2020 - 07.2020
Football Player
Tri Cities Fever Football
02.2020 - 06.2020
Inside Sales Representative
Norco Medical
01.2017 - 01.2020
Customer Service Representative
Norco Medical
02.2015 - 01.2017
Associate of Arts - Liberal Arts
College of The Sequoias
Some College (No Degree) - Health Sciences
Idaho State University