Tyler Rollins
Summary
Dynamic professional excelling in customer relationship management and inventory oversight. Proven ability to resolve escalations and enhance customer satisfaction while ensuring compliance with operational standards.
Overview
4
4
years of professional experience
Work History
Meta Specialist
Best Buy
Kennesaw
09.2025 - 01.2026
- Conducted customer demos to showcase new product and generate excitement
- Managed customer issues and escalations while maintaining high customer satisfaction.
Shift Leader
Best Buy
Canton
05.2025 - 09.2025
- Resolved customer inquiries and complaints to improve satisfaction and foster customer loyalty.
- Trained new employees on store policies and customer service standards to ensure consistent service delivery.
- Delegated tasks to employees and monitored completion to maintain operational efficiency.
- Maintained cleanliness and organization throughout the store for a positive shopping environment.
- Upheld company standards and compliance requirements for operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
LG specialist
Best Buy
Kennesaw
07.2024 - 05.2025
- Analyzed customer needs and recommended appropriate products or services.
- Oversaw inventory levels to maintain optimal product availability on the sales floor.
- Engaged in ongoing training and compliance activities to enhance operational standards.
- Demonstrated product features and benefits to enhance customer understanding.
- Maintained knowledge of current promotions and sales to inform customers.
Sales Advisor
Best Buy
Kennesaw
04.2024 - 07.2024
- Assisted customers in selecting products based on needs and preferences.
- Executed sales transactions accurately through point-of-sale systems to ensure customer satisfaction.
- Maintained clean and organized merchandise displays to attract customer attention.
Repair Technician/Store Manager
Owl Repair
Kennesaw
02.2022 - 04.2024
- Diagnosed and repaired electronic devices, enhancing customer satisfaction through effective solutions.
- Maintained accurate records of repairs and customer interactions to support service quality and operational efficiency.
- Documented all repairs and customer interactions in the database.
- Trained new technicians on repair methods and customer service standards, fostering a knowledgeable team for improved customer experiences.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Some College (No Degree) -
Kennesaw State University
Kennesaw, GASkills
- Customer relationship management
- Sales analysis
- Product knowledge
- Customer service and support
- Inventory management
- Compliance standards
Accomplishments
- 6th in the company for annual 2024 LG sales
- Highest customer satisfaction score 3 months in a row
Timeline
Meta Specialist
Best Buy
09.2025 - 01.2026
Shift Leader
Best Buy
05.2025 - 09.2025
LG specialist
Best Buy
07.2024 - 05.2025
Sales Advisor
Best Buy
04.2024 - 07.2024
Repair Technician/Store Manager
Owl Repair
02.2022 - 04.2024
Some College (No Degree) -
Kennesaw State University