Tyler Russell
Las Vegas,NV
Summary
Dynamic and results-oriented professional with a proven track record in management across multiple positions. Currently pursuing a degree in Cloud Computing and Computer Science to transition into the tech industry. Adept at team leadership, operational excellence, and customer satisfaction. Passionate about leveraging technical skills and leadership experience to foster growth and innovation in a fast-paced environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Return Associate & Learning Ambassador
Amazon LAS2
05.2022 - Current
- Processed customer returns efficiently to ensure high-quality service and product standards
- Trained new associates, fostering a supportive work environment and emphasizing the mission of customer satisfaction
Stow Associate & Yard Marshal
Amazon DCL7
06.2021 - 05.2022
- Collaborated with management to enforce safety protocols for delivery drivers, contributing to a culture of safety and efficiency
- Advanced to Yard Marshal and participated in the Associate Safety Committee, ensuring compliance with safety standards
General Manager
Jimmy John's
12.2017 - 03.2020
- Managed a staff of 30-50 employees, overseeing operational efficiency and customer service in a high-volume setting
- Achieved profitability during the initial stages of the COVID-19 pandemic, maintaining operational standards and food cost management
- Developed and implemented strategies that enhanced team performance and customer satisfaction
Education
Bachelor of Science - Cloud Computing
Western Governors University
Salt Lake City, UT11.2028
Skills
- Workforce management
- Conflict Resolution
- Employee onboarding
- Inventory management
- Collaborative teamwork
- Documentation and reporting
- Problem-solving abilities
- Policy implementation
- Staff development
- Relationship building
- Task delegation
Certification
- CompTIA ITF+
- CompTIA A+
Timeline
Return Associate & Learning Ambassador
Amazon LAS2
05.2022 - Current
Stow Associate & Yard Marshal
Amazon DCL7
06.2021 - 05.2022
General Manager
Jimmy John's
12.2017 - 03.2020
Bachelor of Science - Cloud Computing
Western Governors University
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