Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyler Ryan

Roseville,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Housing Coordinator

Full Sail University
01.2023 - 05.2024
  • Maintained database of student information, housing resources, landlords and management companies using Salesforce, Microsoft Outlook and Excel.
  • Daily use of Cisco Finesse to complete inbound/outbound calls with students to create roommate profiles and aid in the relocation process.
  • Worked closely with Enrollment and Admissions teams to help set students up for success
  • Helped run on campus events such as open houses and registration, as well as online monthly webinars.
  • Successfully assisted in making revisions and updating the housing guide that is sent to students bi-monthly.
  • Initiated communications with leasing agents to maintain up to date information in regards to availability and current pricing.

Full Sail Support Agent

Full Sail University
09.2019 - 01.2023
  • Delivered professional phone support, maintaining integrity, professionalism and customer service throughout all communications.
  • Escalated critical issues promptly to ensure rapid resolution for students experiencing significant difficulties.
  • Streamlined support processes for increased efficiency and faster response times.
  • Collaborated with cross-functional teams to identify and address student inquiries.
  • Utilized CampusVue, Salesforce, and Cisco Finesse daily.
  • Certified trainer for all Support new hires.
  • Active member in Support Culture Committee with the goal of spreading cultural awareness and increasing employee morale.
  • Participated in monthly on campus open house events.

Warehouse Inventory Clerk

A1 Assets
05.2018 - 09.2019
  • Processed products to be recycled and/or refurbished from different clients such as local schools, hospitals, and universities.
  • Responsible for keeping track of inventory by entering data of all products on Excel spreadsheets.
  • Use of pallet jack to move pallets to designated destinations in the warehouse.
  • Creating a team environment with open communication, setting clear team goals for each day, monitoring team performance, and overseeing daily operations.

Education

GED -

Seminole State College of Florida
Altamonte Springs, FL
2015

Skills

    • Excel
    • CampusVue
    • Salesforce 20
    • Cisco Finesse
    • Critical Thinking
      • Decision Making
      • Phone Etiquette
      • Attention to Detail
      • Multitasking
      • Team player who is also able to work independently

Timeline

Housing Coordinator

Full Sail University
01.2023 - 05.2024

Full Sail Support Agent

Full Sail University
09.2019 - 01.2023

Warehouse Inventory Clerk

A1 Assets
05.2018 - 09.2019

GED -

Seminole State College of Florida

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Tyler Ryan