Robbie Garcia

Outside sales

Maintain sales log

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Provided customer support via chat services

Complete Experience Surveys for medical providers.

• Used Software to schedule appointments.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly meeting call metrics. Received multiple rewards.
• Answered constant flow of customer calls with minimal wait times.

• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes.
• Performed duties and provided service in accordance with established operating procedures and company policies.
• Assisted traveling nurses with payroll discrepancies.

• Assist policy holders with policy and billing changes and/or questions.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Met customer call guidelines for service levels, handle time.

• Review coverage, set up services to inspect damages for both 1st and 3rd parties, determine limits issues and qualifying coverage to apply UM/UIM and Bodily Injury
• Determined appropriateness of payers to protect organization and minimize risk.
• Analyzed and addressed escalated claims to resolve issues quickly.

• Investigate, analyze, and determine the extent of insurance company's liability concerning personal, casualty, or property loss or damages, and attempt to effect settlement with claimants
• Reviewed coverage, set up services to inspect damages, and determined cause and origin of accidents, after complete investigative research plan was executed
• Set up vehicle collections with IAA and Copart