Sarafina Gonzalez
Fayetteville,NC
Summary
High-achieving Business Development Representative bringing expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases sales numbers
Overview
8
8
years of professional experience
1
1
Certification
Work History
Residential connectivity specialist
Spectrum (Charter Communication LLC)
11.2022 - 10.2023
- Actively and consistently supports all efforts to simplify and enhance the customer experience
- Acquires new residential customers through door-to-door contact from assigned leads
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Develops and presents sales presentations/proposals on products and services that meet customers' needs
- Achieves monthly sales quotas in high-speed data, mobile, landline phone, and video sales
- Attends and successfully completes training programs.
Sales Representative/Store Manager
Mattress Warehouse
02.2022 - 11.2022
- Provided customer service, following up on referrals, presenting sleep solutions, keeping up with regular sales, Market for more traffic, Checking open orders and making sure they are correct, Taking customers information for follow up and delivery, training with vendors
- I loved working here since it was more customer focused and cleanliness was very important
- It made the work environment very much more pleasant.
Business Development Specialist
Sales Automotive
01.2021 - 02.2022
- Implemented CRM systems to track leads, sales data, and customer interactions for better reporting and analysis.
- Created and managed social media campaigns to increase brand engagement.
- Created customized presentations tailored to specific client needs, showcasing the company''s expertise in their industry verticals.
- Generated new business with marketing initiatives and strategic plans.
- Optimized lead nurturing processes through personalized follow-ups with prospects at various stages of the sales funnel.
- Managed a portfolio of existing clients, consistently exceeding sales targets and maintaining high levels of client satisfaction.
- Developed business pipeline using cold and warm techniques.
Receptionist/Administrative Assistant
Country Inns & Suites
04.2020 - 08.2020
- Dealing with every previous and instant booking both telephonic and face to face
- Greeting and welcoming as well as directing every guest properly during check in and check out to satisfy customers' queries and also inform them of notable notifications
- Maintained a proper customer and hotel security system by verifying the guests' legal identities
- Notified the customers about specific features and regulations of the hotel
- Informed about the guest to the hotel authority
- Arranging rooms for customers and handling the keys' charge
- Maintaining the confidentiality of every customer
- Making the bills according to service, room rents etc and also taking the payments
- Dealing with customers' special requests and complaints and also solving them as possible
- Keeping the reception area clean, sound and presentable to the guests
- Contributing efforts for the team works
- Monitoring internal security procedures of the hotel
- Operating telecommunication services and fulfilling customers' needs
- Keeping up with covid guidelines according to CDC
- Scored better sanitation rating by implementing a receptionist cleaning schedule to ensure business in the time of COVID.
Child Development Teacher
Seymour Johnson AFB
02.2019 - 09.2019
- Plan activities to develop learning and development
- Observe, assess and record children's learning and development
- Encourage children to question, explore and be aware of their world
- Work as part of a team of professionals including nurses, educators and intervention specialists.
Business Development Director
ARAI Management
06.2015 - 08.2019
- Providing ongoing updates and documentation to co-workers
- Interact with customers to offer guidance, point out products, and assist them in making purchasing decisions
- Maintain in-depth product knowledge to provide customers with the best, most accurate information possible
- Utilize persuasion techniques when necessary to close sales
- Handle customer phone calls and emails in a polite, professional, and prompt manner
- Take product orders from customers over the phone, via email, and in-person
- Oversee product shelves to maintain organization, adequate inventory, and initiate restocking when necessary
- Receive customer complaints and suggest necessary solutions and changes to address issues
- Operate a cash register or payment system to collect payments and process transactions for customer purchases
- Ensure cleanliness of all customer-facing areas to maintain a positive business reputation
- Behave respectfully and professionally to reinforce and elevate the business reputation and brand
- Significant increase in sales figures in an otherwise weak product range by reorganizing the shelf and adding visual stimulation
- Successfully supervised and trained new 'Azubis'
- Acquired more regular customers with a promotion of new product
- Coordinate and oversee all office activities
- Ensure adherence to relevant company procedures and policies
- Oversee coworkers schedule and clocking times
- Check emails and take phone calls
- Order equipment and supplies
- Manage receipts and transactions for expense reports
- Keeping up to date with Market trends and respond accordingly
- Updating coworkers on Customer counts and average sales daily/monthly/yearly to increase sales and adjust products to customer demands
- Handle phone calls and all related business calls to partners and vendors
- Implemented a new system to keep track of daily customer traffic of buying and non-buying customers
- Follow up on leads and also organizing existing or new ones.
Education
Bachelors in Business -
Business School of Europe
Mannheim, Germany07.2019
Skills
- Account Management
- Logistics Coordination
- Accounting
- CRM Software
- Microsoft Office Suite
- Project management
- Marketing
- Budgeting
- Management
- Business Development
- B2B sales
- Order management system
Certification
- First Aid Certification
- CPR Certification
Assessments
- Customer focus & orientation, Proficient, 11/01/21, Responding to customer situations with sensitivity
- Warehouse safety, Proficient, 05/01/22, Using safe practices in a warehouse setting
- Administrative assistant/receptionist, Proficient, 07/01/21, Using basic scheduling and organizational skills in an office setting
- Attention to detail, Proficient, 05/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
- Customer service, Proficient, 07/01/21, Identifying and resolving common customer issues
- Attention to detail, Proficient, 07/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
- Written communication, Proficient, 05/01/21, Best practices for writing, including grammar, style, clarity, and brevity
- Administrative support professional fit, Proficient, 05/01/21, Measures the traits that are important for successful administrative support professionals
- Sales skills, Proficient, 12/01/21, Influencing and negotiating with customers
- Recruiting, Proficient, 09/01/23, Managing the candidate sourcing and selection process
Timeline
Residential connectivity specialist
Spectrum (Charter Communication LLC)
11.2022 - 10.2023
Sales Representative/Store Manager
Mattress Warehouse
02.2022 - 11.2022
Business Development Specialist
Sales Automotive
01.2021 - 02.2022
Receptionist/Administrative Assistant
Country Inns & Suites
04.2020 - 08.2020
Child Development Teacher
Seymour Johnson AFB
02.2019 - 09.2019
Business Development Director
ARAI Management
06.2015 - 08.2019
Bachelors in Business -
Business School of Europe
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