Kellen Robb
Melbourne
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
13
13
years of professional experience
Work History
Residential Connectivity Specialist
Charter Spectrum
Melbourne, FL
12.2025 - Current
- Developed and implemented process improvement initiatives to enhance operational efficiency.
- Analyzed data trends to inform decision-making and optimize resource allocation.
- Conducted comprehensive market research to identify opportunities for business growth and innovation.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Improved team collaboration by initiating regular strategy meetings.
- Evaluated customer needs and feedback to drive product and service improvements.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Conducted comprehensive competitor analysis to inform strategic decisions.
Sales Account Manager
Florida Distributing Company
Orlando, FLORIDA
07.2024 - 12.2025
- Demonstrated excellent problem-solving skills when resolving customer issues.
- Created and maintained relationships with key accounts, distributors, and retailers to ensure customer satisfaction.
- Negotiated with retail merchants to improve product exposure, such as shelf positioning and advertising.
- Consulted with clients after sales and contract signings to resolve problems and to provide ongoing support.
- Demonstrated excellent communication skills in order to effectively present company's products and services to clients.
- Conducted regular visits with customers to review their needs as well as promote additional products or services.
- Worked closely with operations teams on inventory management ensuring stock levels were sufficient at all times.
- Assembled and stock product displayed in retail stores, and made recommendations to retailers regarding product displays, promotional programs and advertising.
- Checked stock levels and reordered merchandise as necessary.
- Analyzed sales data to identify trends, driving strategic decisions for account growth.
- Collaborated with cross-functional teams to ensure timely delivery of services and solutions.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
MERCHANDISER
Florida Distributing Company
Orlando, US
06.2023 - 06.2024
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed
- Provided feedback from customers regarding product selection, display, and pricing
- Provided training and support for new staff members in regards to merchandising operations
- Maintained a clean and organized work environment at all times
- Monitored competitor activities in order to stay ahead of the competition
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
GROCERY REPLENISHMENT SPECIALIST
Publix Super Markets Inc
Melbourne, US
01.2013 - 06.2023
- Assisted in the setup of promotional displays throughout the store
- Processed returns from customers due to overstocking or expiration dates
- Provided training and guidance to other members of the team on merchandising techniques and best practices
- Communicated with store personnel regarding product availability, delivery dates, and backorder status
- Ensured that all shelves were properly labeled, stocked, rotated, faced, priced, and signed according to company policy
- Developed relationships with vendors to ensure timely product deliveries
- Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
- Collaborated with department managers on special requests for product orders or changes in existing orders
- Worked closely with store management team to identify areas needing additional merchandise or restocking
- Managed daily stocking and backroom organization tasks
- Monitored customer feedback on new products, promotions, and displays to measure success rate and adjust accordingly
- Reviewed invoices for accuracy prior to processing payment
- Implemented safety procedures while working in the warehouse environment
Education
HIGH SCHOOL DIPLOMA -
Eau Gallie High School
FL05.2012
Skills
- Stock replenishment
- Cost Analysis
- Friendly and outgoing
- Vendor Relations
- Merchandising Strategies
- Sales Techniques
- Reliable and punctual
- POS systems knowledge
- Planogram Execution
- Time Management
- Client relationship building
- Strategic account development
- System installations
- Technical troubleshooting
- Self motivation
- Excellent communication
- Conflict resolution
Timeline
Residential Connectivity Specialist
Charter Spectrum
12.2025 - Current
Sales Account Manager
Florida Distributing Company
07.2024 - 12.2025
MERCHANDISER
Florida Distributing Company
06.2023 - 06.2024
GROCERY REPLENISHMENT SPECIALIST
Publix Super Markets Inc
01.2013 - 06.2023
HIGH SCHOOL DIPLOMA -
Eau Gallie High School