Tyler Saechao
Springdale,AR
Summary
Proven achiever with a solid background in administrative and customer service roles at Serco NA and Lowes Home Improvement. Excelled in enhancing data accuracy and customer satisfaction, leveraging skills in Microsoft Office and effective communication. Demonstrated proficiency in confidentiality handling and customer relations, contributing to improved workflow efficiency and positive service experiences.
Overview
9
9
years of professional experience
Work History
General Clerk
Serco NA
02.2019 - Current
- Supported team members with various administrative tasks, contributing to a well-functioning office environment.
- Improved data accuracy by diligently maintaining records and updating information in databases.
- Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
- Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience.
- Managed high volumes of incoming calls professionally, directing callers to appropriate personnel or departments.
Customer Service Associate
Lowes Home Improvment
02.2016 - 02.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Fayetteville High School
Fayetteville, AR08.2015
Skills
- Microsoft Office
- Filing systems
- Confidentiality handling
- Document Scanning
- Customer Service
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Microsoft Outlook
- Product Knowledge
Timeline
General Clerk
Serco NA
02.2019 - Current
Customer Service Associate
Lowes Home Improvment
02.2016 - 02.2019
High School Diploma -
Fayetteville High School
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