Tyler Salerno

Managed a high-value portfolio of technical accounts across 30+ premier venues, including Ritz-Carlton Half Moon Bay, Four Seasons Napa Valley, and SAFE Credit Union Convention Center, driving retention and expanding use cases at each property
Negotiated contracts and pricing with senior client stakeholders, securing multimillion-dollar AV agreements and broadening the scope of services across accounts
Identified technical solution opportunities to meet complex client needs, including specialized film industry awards programs with demanding technical requirements
Conducted discovery sessions and requirements gathering with clients to design customized event technology solutions, coordinating execution across internal operations, technical, and marketing teams
Forecasted revenue and developed account-level strategies to grow market share and enhance customer satisfaction across a multi-venue portfolio
Served as the internal advocate for high-value clients, collaborating cross-functionally with finance, operations, and production teams to resolve escalated issues and ensure seamless delivery
Trusted sales mentor and seasoned regional instructor, providing guidance and training to sales teams to improve performance, service excellence and solution selling

Managed and grew a book of hospitality accounts in the Los Angeles market, delivering tailored AV solutions that increased repeat business and client retention
Built long-term relationships with senior client contacts, conducting discovery to uncover cross-sell opportunities and expand service adoption across accounts

Technician specializing in live audio video production and recording for private and public events.

Operated in over 50 hotel venues in the greater Los Angeles area. Theatrical lighting, camera operation, networking and rigging. Recording Certified. Jands Vista Lightboard Operator.

Provided and operated high end audio/visual services for high profile Napa Valley clientele. Known for exceptional customer support. Worked flexible hours. Provided troubleshooting techniques in integrating professional audio/video systems. Completed average of 10 work orders each week.

• Sonoma State University My responsibilities include live audio mixing, including FOH, monitor mixing and in-ear monitor mixing, theatrical lighting, and multimedia video support for events of various sizes and functions.