Tyler Sanders
Ottumwa,IA
Summary
Experienced IT professional with a strong background in helpdesk and infrastructure administrator roles. Proficient in VMWare virtualization, OS patching, backups, disaster recovery, and more. Demonstrates the ability to effectively manage and troubleshoot complex technical issues. Committed to providing exceptional support to ensure optimal system performance.
Overview
8
8
years of professional experience
Work History
Technical Support Specialist/Infrastructure Administrator
Cambridge Investment Research
10.2017 - 08.2024
3 years in a helpdesk/desktop support role
- Answering trouble tickets by email, phone and ticket system.
- Fixing or replacing hardware at users workstations.
4 years in an infrastructure administrator role
- Administrating VMware environments at three datacenter locations.
- Maintaining the physical servers for the VMware environments.
- Built and maintained VMware Horizon VDI environment
- Maintaining backups and testing.
- Administrating Disaster Recovery and testing.
- Patching Server and Workstation OS.
- Active Directory administration
- Group Policy administration
PC Technician
Cure Business Solutions
01.2017 - 05.2017
Helpdesk role
- Answered phone calls from users
- Worked trouble tickets
- Built and deployed workstations
Education
Associate of Science - Computer Networks And Security
Indian Hills Community College
Ottumwa, IA05-2016
Skills
- Performing maintenance on workstations and servers
- Troubleshooting software and hardware issues
- Documentation
- DNS, DHCP, Active Directory, Group Policy
- Powershell Scripting
- Managing VMware environments
- Backups
- Disaster Recovery
- Patching both workstations and servers
Professional Skills
Infrastructure Administration
- Administered physical servers housing virtual environments.
- Building and maintaining virtual servers and their templates.
- Maintaining Disaster Recovery and testing quarterly.
Problem-Solving
- Troubleshooting issues with server side applications.
- Worked with end users on trouble tickets.
- Served as an escalation point for help desk and desktop support teams.
Communication
- Communicated with business users on wide spread issues via email, teams, and phone calls.
- Contacted vendors to get support and request information.
- Created documentation on key systems.
Summary of Qualifications
- Well versed in administrating business infrastructure spanning multiple sites
- Experienced in VMware Virtualization, DNS, DHCP, Active Directory, Group Policy, Backups, Disaster Recovery and OS Patching.
Timeline
Technical Support Specialist/Infrastructure Administrator
Cambridge Investment Research
10.2017 - 08.2024
PC Technician
Cure Business Solutions
01.2017 - 05.2017
Associate of Science - Computer Networks And Security
Indian Hills Community College
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