Tyler W. Sexton
Newport News,VA
Summary
Dynamic IT support professional with a robust background in mobile technology, specializing in troubleshooting and efficiently resolving technical issues. Committed to fostering team collaboration and driving results while ensuring reliability and adaptability in fast-paced environments. Recognized for exceptional communication skills, strong problem-solving abilities, and a dedication to outstanding customer service. Eager to embrace new challenges and continuously expand knowledge in the ever-evolving tech landscape.
Overview
10
10
years of professional experience
Work History
Deskside Support Technician (Mobility)
BellTechlogix
Newport News, VA
08.2024 - Current
- Provided technical support for mobile device troubleshooting, facilitating efficient problem resolution for users.
- Diagnosed and addressed various computer-related challenges to ensure seamless operation.
- Executed device installation and troubleshooting to guarantee proper user operation.
- Diagnosed and resolved hardware and software issues for end-users.
- Provided technical support via remote tools and in-person assistance.
Repair Technician
Ubreakifix By Asurion
Newport News, VA
05.2023 - 08.2024
- Managed daily cleaning operations to uphold store standards and promote a welcoming atmosphere.
- Monitored and analyzed emerging technological trends to maintain competitive knowledge base.
- Analyzed and rectified product concerns, facilitating effective solutions for end-users.
- Reviewed and revised customer profiles based on recent interactions to enhance service quality.
- Engaged with clients to effectively communicate product benefits and facilitate sales transactions.
- Diagnosed and repaired electronic devices, ensuring optimal functionality and customer satisfaction.
- Managed inventory of repair parts, maintaining accurate records for efficient workflow.
Verizon Retail Sales Consultant/ Store Manager
ComServe Wireless Corporation
Newport News, VA
08.2020 - 10.2022
- Directed and mentored a team of sales consultants to achieve and surpass store sales objectives through performance coaching, sales training, and daily accountability.
- Conducted weekly performance reviews and provided targeted coaching to improve individual sales metrics and customer engagement.
- Developed new personal and business wireless accounts by identifying customer needs and recommending tailored device, service, and accessory solutions.
- Ensured high levels of customer satisfaction by resolving escalated concerns and providing effective product and service troubleshooting.
- Managed daily retail store operations including scheduling, inventory control, merchandising standards, and operational compliance.
- Maintained accurate daily and weekly inventory oversight for all devices, accessories, and transactions.
- Enforced company operational policies, sales standards, and compliance procedures.
- Created and managed employee schedules to optimize coverage, productivity, and sales performance.
- Trained and mentored new Sales Consultants on company policies, sales techniques, and wireless product knowledge.
- Maintained expert knowledge of emerging mobile technology, devices, and wireless service offerings.
- Documented and updated customer profiles to support long-term relationship management and future sales opportunities.
- Implemented initiatives to improve service delivery, streamline store processes, and enhance operational efficiency.
- Led cross-functional collaboration with management and support teams to improve store performance and customer experience.
- Maintained overall store organization, merchandising, and cleanliness to meet corporate retail standards.
- Exceeded sales goals by 10% utilizing exemplary customer service skills.
DINING ROOM SERVER
The Chesapeake
Newport News, VA
11.2018 - 07.2020
- Established rapport with residents and coworkers, promoting a supportive and inclusive atmosphere.
- Monitored and adapted to daily changes in dining room menu to provide accurate information to patrons.
- Configured table layouts based on event requirements and established service protocols.
- Oversaw maintenance of a sophisticated dining atmosphere, swiftly responding to guest feedback and requests.
- Coordinated service for large groups, ensuring prompt attention and meticulous order accuracy.
- Fostered a positive guest experience by delivering courteous greetings. Streamlined beverage order collection to improve service efficiency. Maintained compliance with age verification protocols to promote responsible alcohol consumption.
- Answer questions about the menu and takes food orders. Explains how various menu items are prepared, describing ingredients, and cooking methods. Suggests any menu item.
- Facilitated food order submissions to kitchen, enhancing operational workflow and service delivery.
- Serve guests their desired entrees in a friendly, efficient manner.
- Maintain pleasant dining experience. Check on guests periodically throughout their meals and attends to their needs. Deliver check and completes transaction making accurate change when necessary.
- Perform clean-up duties after each meal service; and, prepares and sets up for next meal.
- Executed table maintenance by vacuuming and arranging tables and chairs to uphold a welcoming environment for guests.
- Stock service areas with supplies such as coffee, food, tableware, and linens.
- Accurately logged gratuities after each shift, aligning with mandated company and legal protocols.
- Managed dining room setup and ensured cleanliness for optimal guest experience.
DINING ROOM SERVER
The Chamberlin
Fort Monroe, VA
02.2017 - 10.2018
- Established rapport with residents and coworkers, promoting a supportive and inclusive atmosphere.
- Monitored and adapted to daily changes in dining room menu to provide accurate information to patrons.
- Configured table layouts based on event requirements and established service protocols.
- Oversaw maintenance of a sophisticated dining atmosphere, swiftly responding to guest feedback and requests.
- Coordinated service for large groups, ensuring prompt attention and meticulous order accuracy.
- Fostered a positive guest experience by delivering courteous greetings. Streamlined beverage order collection to improve service efficiency. Maintained compliance with age verification protocols to promote responsible alcohol consumption.
- Answer questions about the menu and takes food orders. Explains how various menu items are prepared, describing ingredients, and cooking methods. Suggests any menu item.
- Facilitated food order submissions to kitchen, enhancing operational workflow and service delivery.
- Serve guests their desired entrees in a friendly, efficient manner.
- Maintain pleasant dining experience. Check on guests periodically throughout their meals and attends to their needs. Deliver check and completes transaction making accurate change when necessary.
- Perform clean-up duties after each meal service; and, prepares and sets up for next meal.
- Executed table maintenance by vacuuming and arranging tables and chairs to uphold a welcoming environment for guests.
- Stock service areas with supplies such as coffee, food, tableware, and linens.
- Accurately logged gratuities after each shift, aligning with mandated company and legal protocols.
- Managed dining room setup and ensured cleanliness for optimal guest experience.
Food Server
Peninsula Billiards
Newport News, VA
02.2016 - 02.2017
- Directed Guest to their tables
- Submit food order into kitchen.
- Greet guests in a polite, positive manner; takes beverage orders.
- Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
- Keep assigned tables clean and properly set up, including vacuuming and arranging tables and chairs.
- Gave directions to the restaurant
- Created great first and last impressions for our Guest
- Assisted with keeping the business clean and safe
- Assisted servers when needed
- Was able to operate a POS terminal
Education
Standard Diploma -
Bethel High School
Hampton, VA06.2017
Skills
- Proficient in diverse customer service strategies
- Recognized for self-motivation and reliability
- Detail-oriented team player with independent work experience
- Ticketing system proficiency
- Remote desktop support
- Network connectivity
- Operating system support
- Time management
- Team leadership
- Customer service
Timeline
Deskside Support Technician (Mobility)
BellTechlogix
08.2024 - Current
Repair Technician
Ubreakifix By Asurion
05.2023 - 08.2024
Verizon Retail Sales Consultant/ Store Manager
ComServe Wireless Corporation
08.2020 - 10.2022
DINING ROOM SERVER
The Chesapeake
11.2018 - 07.2020
DINING ROOM SERVER
The Chamberlin
02.2017 - 10.2018
Food Server
Peninsula Billiards
02.2016 - 02.2017
Standard Diploma -
Bethel High School