Miss. Tanya Falan Dunn
Syracuse
Summary
Dynamic administrative professional with extensive experience at SUNY Upstate Medical Hospital, excelling in complex project coordination and stakeholder relationship management. Proven ability to enhance operational efficiency through meticulous data entry and management. Adept in Microsoft Office Suite, delivering impactful results while fostering effective communication across diverse teams.
Overview
19
19
years of professional experience
Work History
Mobility Manager/Dispatcher-Transportation Specialist/Administrative Support
Veterans Administration Hospital via Associates 4 Training and Development
Syracuse
09.2023 - Current
- Coordinate administrative operations using VET RIDE Software, CISCO systems, Caradigm, and Citrix Workspace to manage transportation programs and maintain detailed service records
- Prepare and manage program budgets, develop compliance policies and procedures, and generate reports to monitor program effectiveness
- Resolve customer service issues and complaints while maintaining organized documentation systems and communication with transportation providers and community agencies
Information Aide / Office Assistant & Typist I
Syracuse City School District
Syracuse
09.2022 - Current
- Operated school data management systems to maintain accurate student and parent contact information, attendance records, grades, and report cards while supervising clerical personnel.
- Processed complex documents, forms, reports, and correspondence from drafts using word processing and spreadsheet applications.
- Reviewed documents for accuracy and completeness while maintaining organized filing systems and distributing materials to relevant departments.
Proctor-Land Surveyor/New York State Exam
EXAMINTEGRITY@MEAZURELEARNING.COM
Syracuse
01.2022 - 09.2025
- Operate school data management systems to maintain student and parent contact information, attendance records, grades, and report cards while supervising clerical personnel
- Type and process complex documents, forms, reports, and correspondence from copy, rough drafts, and general instructions using word processing and spreadsheet applications
- Review documents for accuracy and completeness, maintain organized filing systems, and distribute materials to appropriate departments
Proctor-Massage Therapy/New York State Exam
EXAMINTEGRITY@MEAZURELEARNING.COM
Syracuse
01.2021 - 12.2022
- Managed confidential materials and documentation with strict adherence to security protocols.
- Prepared comprehensive reports, maintained accurate records, and verified identification documentation.
- Provided clerical support through phone management, correspondence processing, and mail distribution.
- Maintained organized filing systems to enhance information retrieval efficiency.
Administrative Assistant
SUNY Upstate Medical Hospital-Department of Public Health and Preventative Medicine via CR Fletcher Agency
Syracuse
01.2019 - 12.2020
- Managed interoffice communications using GroupWise email system and MS Office Suite 2019 for correspondence, calendaring, and document management
- Evaluated data validity, prepared reports and presentations using statistical software, and synthesized information to support departmental decision-making
- Attended departmental meetings, documented proceedings, and coordinated administrative tasks to support public health programs and executive leadership
Secretary II
SUNY Upstate Medical Hospital- UHCC-Family Medicine PBO Department/ Research Foundation via CR Fletcher Agency
Syracuse
04.2019 - 01.2020
- Provided front office support including patient registration, appointment scheduling, greeting visitors, verifying demographic information, and managing multi-line phone system
- Processed electronic billing, obtained authorizations and referrals, tracked missing diagnosis and charge reports, and maintained organized patient records
- Utilized CAIS, Epic, Word, GroupWise, and Chart Maxx software systems along with office equipment including copiers, fax machines, scanners, and shredders
Administrative Assistant
Syracuse Model Neighborhood Facility via Robert Half Corporation
Syracuse
01.2019 - 01.2019
- Processed accounts payable and reconciliations for Common Area Maintenance using Genesis2/Yardi/YardeeBreeze software.
- Created and routed online work orders to maintenance technicians while calculating overheads and posting charges.
- Streamlined electronic invoice processing for vendor information across multifamily, retail, and office property portfolios.
Administrative Assistant
Women’s Opportunity Center
Syracuse
09.2014 - 03.2018
- Collected employer information and generated reports for statistical research and application follow-ups.
- Entered employee data into record-keeping systems and processed documentation per established procedures.
- Maintained organized databases and filing systems to support operational efficiency and reporting needs.
Administrative Assistant
Perigord via Staffworks Agency
Syracuse
12.2016 - 12.2016
- Maintained confidential business information while providing administrative support for daily office operations
- Created and revised spreadsheets by transcribing, editing, and retrieving data for reporting and analysis purposes
- Prepared documents through photocopying, organizing, and distributing materials to appropriate personnel
Administrative Assistant-Facilities Department
Rescue Mission
Syracuse
11.2015 - 12.2015
- Provided executive administrative support to Director of Facilities & Capital Planning including document preparation, spreadsheet management, and monthly report processing
- Served as first point of contact for incoming calls, screening work requests, standard operating procedure inquiries, and emergency situations
- Managed work order system by entering requests into computer, routing to appropriate team leaders, and maintaining communication until project completion
Administrative Assistant
Jubilee Homes
Syracuse
07.2014 - 08.2015
- Operated multi-line phone system to efficiently screen and transfer calls while directing visitors.
- Managed client wait lists, maintained databases, and resolved administrative inquiries.
- Ordered and managed office supplies while handling correspondence through various communication channels.
Administrative Assistant
Citizen Action
Syracuse
09.2013 - 07.2014
- Prepared administrative documents, such as agendas, memos, and spreadsheets for meetings and events.
- Coordinated bulk mailings and managed filing systems to ensure organization and efficiency.
- Provided professional reception services by greeting visitors and directing them to appropriate departments.
Circle Leader-Team Member
Housing Visions/Visions for Change
Syracuse
04.2013 - 11.2013
- Coordinated administrative logistics for conference meetings and team collaboration sessions.
- Provided essential administrative support for community initiatives and documented action plans.
- Maintained organized records and communications while contributing to team projects with flexibility.
File Clerk/Office Help
Onondaga County Food Stamp Unit
Syracuse
07.2011 - 07.2013
- Organized client files to ensure proper documentation and accessibility for departmental staff.
- Implemented and enhanced filing systems to boost efficiency and maintain accurate records.
- Conducted regular file inspections to verify correct placement, legibility, and compliance with document conditions.
Document Processor
Syracuse University/ Enrollment Management Processing Center
Syracuse
10.2011 - 01.2012
- Processed high-volume mail for student applications, including opening, batching, sorting, and data entry.
- Utilized PeopleSoft, OnBase, and MySlice for imaging, indexing, and data management.
- Conducted research to resolve processing issues while maintaining organized filing systems.
- Implemented regular purging schedules to ensure optimal file organization.
Claims Adjuster Medicare Claims B/D
Kelly Services at National Government Services
Syracuse
08.2006 - 10.2006
- Entered and maintained patient demographic and account data while addressing inquiries via phone and correspondence.
- Analyzed and corrected data discrepancies to ensure accurate claims tracking.
- Maintained strict confidentiality of patient medical and financial records in compliance with HIPAA regulations.
Administrative Assistant
Mysteek Foundation nonprofit of Syracuse University
Syracuse
04.2007 - 01.2008
- Proofread documents, tracked data errors, and entered revisions for publications.
- Edited brochures and developed press releases and marketing materials.
- Delivered administrative support to clients, adhering to organizational policies.
Data Specialist Billing P&C/Paid/Claims Adjuster Workers Compensation
TCA Consultants (Glastonbury Connecticut 06033 at The Hartford)
Syracuse
02.2008 - 11.2008
- Entered customer and patient demographic data, processing payment information for claims accounts.
- Maintained electronic files, preparing performance reports while ensuring data accuracy through proofreading.
- Coded and processed checks to guarantee timely transactions.
Education
Certified: Elections Inspector - Public Administration And Government Services
Onondaga County Board of Elections
Syracuse, NY10-2025
Some College (No Degree) - Educational Subordinate
New York State Exam-EXAMINTEGRITY@MEAZURELEARNING
Syracuse, NY12-2023
Certified: Proctor-Land Surveyor - New York State Exam - Educational Subordinate
New York State Exam-EXAMINTEGRITY@MEAZURELEARNING.
Syracuse, NY12-2022
Certificate: SAP Financials Essential Train - LinkedIn Learning, On-Line - Systems Applications and Products
LinkedIn Learning, On-Line
1000 W Maude Ave Sunnyvale, CA 9408504-2022
Some College (No Degree) - Certificate: Quick Books Pro Essential Train
LinkedIn Learning, On-Line
1000 W Maude Ave Sunnyvale, CA 9408504-2022
Some College (No Degree) - Certified: OSHA-11006065298
SUNY-Morrisville-EOC
Syracuse, NY01-2019
Certified: Microsoft Office - Information and Computer Systems
CNY Works
Syracuse, NY03-2018
Certificate: Biomedical/Preventative Blood Borne Infections/Code of Conduct Compliance And Safety Training - Healthcare And Bioscience Sectors
Maxim Health Care
Syracuse, NY12-2016
Morrisville-EOC/Occupational Safety and -
Health Council
Syracuse, NY01.2016
Certificate: Choosing To Thrive - Housing Visions/Visions for - Empowerment And Community Collaboration
Housing Visions/Visions For Change, Syracuse, NY
Syracuse, NY11-2013
Certified: Workplace Competency Job Readiness Program - Workforce Development And Human Resources
TED Center Syracuse University
Syracuse, NY09-2013
Certified: National Work Ready Credential - Center For Community - Community Advocacy and Social Services
Center For Community Alternatives, Syracuse, NY
Syracuse, NY01.2011
ARRA - P.E.A.C.E Incorporated - Empowerment And Community Collaboration
SUNY EOC
Syracuse, NY06-2010
Computer Software Enrichment - Information And Computer Systems
CNY Works
Syracuse, NY01-2005
High School Diploma -
George W. Fowler High School
Syracuse, NY01.2005
Some College (No Degree) - Business Office Administrative
Women’s Opportunity Center
Syracuse, NYCertified: OSHA-11006065298 -
SUNY
Skills
- Administrative support experience
- Highly organized professional
- Effective communication skills
- Complex project coordination
- Data entry and management
- Proficient in Microsoft Office Suite
- Diverse software proficiency
- Stakeholder relationship management
Timeline
Mobility Manager/Dispatcher-Transportation Specialist/Administrative Support
Veterans Administration Hospital via Associates 4 Training and Development
09.2023 - Current
Information Aide / Office Assistant & Typist I
Syracuse City School District
09.2022 - Current
Proctor-Land Surveyor/New York State Exam
EXAMINTEGRITY@MEAZURELEARNING.COM
01.2022 - 09.2025
Proctor-Massage Therapy/New York State Exam
EXAMINTEGRITY@MEAZURELEARNING.COM
01.2021 - 12.2022
Secretary II
SUNY Upstate Medical Hospital- UHCC-Family Medicine PBO Department/ Research Foundation via CR Fletcher Agency
04.2019 - 01.2020
Administrative Assistant
Syracuse Model Neighborhood Facility via Robert Half Corporation
01.2019 - 01.2019
Administrative Assistant
SUNY Upstate Medical Hospital-Department of Public Health and Preventative Medicine via CR Fletcher Agency
01.2019 - 12.2020
Administrative Assistant
Perigord via Staffworks Agency
12.2016 - 12.2016
Administrative Assistant-Facilities Department
Rescue Mission
11.2015 - 12.2015
Administrative Assistant
Women’s Opportunity Center
09.2014 - 03.2018
Administrative Assistant
Jubilee Homes
07.2014 - 08.2015
Administrative Assistant
Citizen Action
09.2013 - 07.2014
Circle Leader-Team Member
Housing Visions/Visions for Change
04.2013 - 11.2013
Document Processor
Syracuse University/ Enrollment Management Processing Center
10.2011 - 01.2012
File Clerk/Office Help
Onondaga County Food Stamp Unit
07.2011 - 07.2013
Data Specialist Billing P&C/Paid/Claims Adjuster Workers Compensation
TCA Consultants (Glastonbury Connecticut 06033 at The Hartford)
02.2008 - 11.2008
Administrative Assistant
Mysteek Foundation nonprofit of Syracuse University
04.2007 - 01.2008
Claims Adjuster Medicare Claims B/D
Kelly Services at National Government Services
08.2006 - 10.2006
Certified: Elections Inspector - Public Administration And Government Services
Onondaga County Board of Elections
Some College (No Degree) - Educational Subordinate
New York State Exam-EXAMINTEGRITY@MEAZURELEARNING
Certified: Proctor-Land Surveyor - New York State Exam - Educational Subordinate
New York State Exam-EXAMINTEGRITY@MEAZURELEARNING.
Certificate: SAP Financials Essential Train - LinkedIn Learning, On-Line - Systems Applications and Products
LinkedIn Learning, On-Line
Some College (No Degree) - Certificate: Quick Books Pro Essential Train
LinkedIn Learning, On-Line
Some College (No Degree) - Certified: OSHA-11006065298
SUNY-Morrisville-EOC
Certified: Microsoft Office - Information and Computer Systems
CNY Works
Certificate: Biomedical/Preventative Blood Borne Infections/Code of Conduct Compliance And Safety Training - Healthcare And Bioscience Sectors
Maxim Health Care
Morrisville-EOC/Occupational Safety and -
Health Council
Certificate: Choosing To Thrive - Housing Visions/Visions for - Empowerment And Community Collaboration
Housing Visions/Visions For Change, Syracuse, NY
Certified: Workplace Competency Job Readiness Program - Workforce Development And Human Resources
TED Center Syracuse University
Certified: National Work Ready Credential - Center For Community - Community Advocacy and Social Services
Center For Community Alternatives, Syracuse, NY
ARRA - P.E.A.C.E Incorporated - Empowerment And Community Collaboration
SUNY EOC
Computer Software Enrichment - Information And Computer Systems
CNY Works
High School Diploma -
George W. Fowler High School
Some College (No Degree) - Business Office Administrative
Women’s Opportunity Center
Certified: OSHA-11006065298 -
SUNY
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