Angelique Perez
Transportation Coordinator Lead
Chicago,Il
Summary
As the Transportation Coordinator Lead my skillset and experience are utilized to drive the end-to-end recruiting process, including gathering requirements, developing, and executing effective sourcing strategies. In addition, as a lead continuous support is provided to Coordinators.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Transportation Coordinator Lead/Administrative Support
Insurance Auto Auctions (IAA)
Westchester, IL
11.2020 - Current
- Implement recruiting decisions and sourcing strategies based on goals and requirements
- Conduct offer negotiations
- Provide training and guidance to other coordinators via various knowledge transfer and process flow sessions
- Create and manage an excellent experience across the US states for all candidates throughout the application process
- Initiate onboarding conference calls to develop and maintain relationships with critical functional stakeholders to enable effective communications with the tow vendor, branch operations and the transportation department
- Continuously growing and updating our candidate pool using tow searches via internet, referrals, inbound leads, and tow show leads
- Resolved discrepancies with carriers related to billing
Amazon Delivery Driver
MTS Logistics for Amazon
Skokie, Il
03.2020 - 11.2020
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Communicated effectively with customers regarding delivery instructions or any issues that may arise during the delivery process.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
Collection Specialist
Unifin for Department of Education
Skokie, Il
04.2018 - 02.2020
- Promoted from collector assistant to collection specialist within first 30 days based on my proven ability to exceed monthly goals
- Proven excellent negotiation and decision-making skills; in addition to strong communication skill
- Met monthly quotas by qualifying borrowers to get out of debt using rehabilitation programs offered by the Department of Education
- Professionally handled people’s confidential information
- Located clients using skip tracing methods/Verification of Employment
- Demonstrate sensitivity, empathy, respect and compassion in difficult situations
Home Warranty Customer Care Agent
Nicor Home Solutions at Southern Company
Naperville, Il
08.2016 - 02.2018
- Met sales quota through management of high-volume calls and promoting additional products
- Mended complaints in a professional manner with customers to ensure client loyalty
- Assisted customers understand billing and proration
- Provided timely and accurate responses to customer inquiries via phone, email, and chat
- Maintained updated knowledge of products and services offered by the company
Education
Criminal Justice -
WILCO Area Career Center
08.2011 - 06.2013
HS Diploma -
Romeoville High School
06.2009 - 06.2013
Business Management (Some college) -
Joliet Junior College
01.2016 - 04.2016
Skills
- Salesforce
- Negotiation
- Sales Communication Skills
- Logistics
- Detail oriented
- Process Improvement
- Problem solving skills
- Excel
- SAP
- PuTTY
- Microsoft Office Suite
- AS/400
- Outlook
- ASAP system
- Dialer systems
- Administrative support experience
- Support documents
- Logistics support services
- Transportation management systems
- Presentation support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Plan and execute your first failure so that you no longer have to fear it."
John C. Maxwell
Timeline
Transportation Coordinator Lead/Administrative Support
Insurance Auto Auctions (IAA)
11.2020 - Current
Amazon Delivery Driver
MTS Logistics for Amazon
03.2020 - 11.2020
Collection Specialist
Unifin for Department of Education
04.2018 - 02.2020
Home Warranty Customer Care Agent
Nicor Home Solutions at Southern Company
08.2016 - 02.2018
Business Management (Some college) -
Joliet Junior College
01.2016 - 04.2016
Criminal Justice -
WILCO Area Career Center
08.2011 - 06.2013
HS Diploma -
Romeoville High School
06.2009 - 06.2013