Tamieka Sanders
Chicago ,IL
Summary
Dedicated multi-career professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to help any team achieve company goals.
Overview
5
5
years of professional experience
Work History
Administrative Support Specialist; 50 Hrs/wk
FEMA; DR-4524 AZ; 01/22-current;
Washington, District Of Columbia
01.2022 - Current
- Coordinate pandemic response efforts with local and state partners on distribution, accountability, storage, and retrieval of Personal Protective Equipment (PPE), vaccine-related resources and supplies in support of safely administering vaccinations to Americans.
- Work with various partners within State of Arizona, providing documentation support to include but not limited to identification, verification, justification for use, right to know, eligibility status.
- Work with parents, next of kin, legal guardians of minors to obtain proper documentation for reasons to include: school admission, medical compliance, travel regulations, various applications.
- Support various vaccination centers within State of Arizona, supporting citizens that want to learn more about vaccination process and/or to obtain one.
- Serve in roles as Greeter, Registration Intake, Documentation Control, Observation (watching over patients who received vaccination to ensure there were no negative reactions or side effects), and scheduling of future dose appointments.
- Support various Points of Distribution (PODs), both indoors and outdoors, working with English and Spanish-speaking citizens, informing them of CDC guidance, benefits of vaccine, potential side effects, and simply having listening ears to all concerns that arise during height of pandemic.
- Work alongside health practitioners, nurses, EMTs, Fire Fighters, US Department of Health contractors, and US Forestry Services contractors to save America's, one shot of hope.
- Manage state-owned internal email mailbox that received well over 500 emails daily from citizens needing documentation support regarding their vaccine status and/or Covid 19 testing for myriad of reasons.
- Provide phone, email, text, and in person support for those needing this level of assistance from State’s medical database.
- Serve as Accountable Property Officer managing inventory in State’s warehouse, moving equipment and supplies, counting overall numbers, addressing damages and supporting issuance to various partners.
Support Staff Specialist; 48 Hrs/wk
FEMA; DR-4611 TX PMC; 09/21-11/21
Washigton , DC
09.2021 - Current
- Supported team needs with research and problem-solving abilities.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Issued timely and accurate responses to both internal and external inquiries.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
- Inspected worksites, practices and gear for compliance with established safety standards.
- Created and implemented standard operating procedures for records handling
- Provided assistance in managing health and safety programs aligned with industry standards.
- Inspected facilities for adherence to fire, hazard and safety guidelines.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Volunteered to help with special projects of varying degrees of complexity
- Established administrative work procedures to track staff's daily tasks
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Updated tracking spreadsheets with latest Excel information
Division Group Supervsior; 66 Hrs/wk
FEMA; DR-4482 CA; 02/21-05/21
Washington, DC
02.2021 - Current
- Improved operations through consistent hard work and dedication.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exceeded goals through effective task prioritization and great work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Carried out day-day-day duties accurately and efficiently.
- Led projects and analyzed data to identify opportunities for improvement.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used Microsoft Word and other software tools to create documents and other communications.
- Managed on-site evaluations.
- Trained and mentored 10-20 new personnel hired to fulfill various roles.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Delivered onsite technical support for 10-20 employees.
- Provided software training to staff in support of vaccination efforts.
- Provided software training to staff to reduce frustration and improve stake holder and partners satisfaction.
- Created help desk tickets, troubleshot and resolved desktop issues for staff.
- Coordinated with telecommunications providers to discern and address third-party outages and related impacts during Vaccination Missions.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Mobile RV operations.
Information Technology Specialist; 60 Hrs/wk
US Census Bureau; Salary$60,480
Chicago , IL
12.2019 - 10.2020
- Managed over 200 customer and employee calls per day
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes
- Distributed training manuals for devices used by various employees
- Managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution
- Conducted in-depth product and issue resolution research to address customer concerns
- Trained end-users of ITMS and Oracle on use, functionality and application to business problems
- Coached and trained end-users on functions, features and basic troubleshooting of software such as Active Directory PSS and Remedy Software
- Used ticketing systems to manage and process support actions and requests
- Installed, maintained, and configured hardware; such as, routers, switches, and firewalls
- Utilized IT implementation strategies to maintain network support and operations.
Office Operations Supervisor; 56 Hrs/wk
US Census Bureau Salary $60,480
Chicago, IL
12.2019 - 10.2020
- Managed filing system, entered data and completed other clerical tasks.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained CRM database with employee updates and report generation.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Reviewed and screened applicant resumes to identify qualified candidates
- Assisted employees with making copies, sending faxes and filing paperwork.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Opened office by unlocking doors, turning on lights and setting up facility for business.
- Closed business daily by organizing front office, shutting down equipment, turning off lights and locking doors.
- Completed simple maintenance tasks for facility upkeep.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Established administrative work procedures to track staff's daily tasks.
- Maintained daily reports and advised executive leaders in decision-making processes.
- Updated tracking spreadsheets with latest training and hiring roster information.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Gathered and organized supplementary material to support structured lessons.
- Demonstrated use of IT equipment for Enumerator, Census Supervisor and Managers classes and monitored use to maintain production flow.
- Acted as second-tier technical resource for helpdesk and assisted with answering technical questions.
- Decreased training time by designing effective new training programs.
- Trained and mentored 250 new personnel hired to fulfill various roles.
Window Clerk; 56 Hrs/wk
United States Postal Service, USPS Salary $52,000
Worth, IL
02.2018 - 03.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted research, gathered information from multiple sources and presented results.
- Oversaw daily operations to ensure high levels of productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased sales by offering advice on purchases and promoting additional products.
- Operated RF scanners to track merchandise and verify contents of containers.
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
- Sold stamps to customers along route and counted back bills and change to avoid errors.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Upsold postal services like insurance and tracking.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Improved operations through consistent hard work and dedication.
Education
Associate of Arts - Information Technology
DeVry University
Downers Grove, IL05.2023
Associate of Science - Practical Nursing
Everest College - Chicago
Chicago, IL03.2003
Skills
- Attention to Detail
- Customer Service
- Oral Communication
- Problem Solving
- Administrative support experience
- Contract negotiations
- Staff Management
- Office management
- Clear oral/written communication
- Excellent multi-tasking ability
Timeline
Administrative Support Specialist; 50 Hrs/wk
FEMA; DR-4524 AZ; 01/22-current;
01.2022 - Current
Support Staff Specialist; 48 Hrs/wk
FEMA; DR-4611 TX PMC; 09/21-11/21
09.2021 - Current
Division Group Supervsior; 66 Hrs/wk
FEMA; DR-4482 CA; 02/21-05/21
02.2021 - Current
Information Technology Specialist; 60 Hrs/wk
US Census Bureau; Salary$60,480
12.2019 - 10.2020
Office Operations Supervisor; 56 Hrs/wk
US Census Bureau Salary $60,480
12.2019 - 10.2020
Window Clerk; 56 Hrs/wk
United States Postal Service, USPS Salary $52,000
02.2018 - 03.2020
Associate of Arts - Information Technology
DeVry University
Associate of Science - Practical Nursing
Everest College - Chicago