Nancy L. Ortiz
Goddard Riverside
New York,NY
2
Languages
4
years of professional experience
Detail-oriented Administrative Professional with experience in hospital and social service settings. Expertise in patient communication, scheduling, and front-desk operations. Committed to assisting diverse populations while maintaining confidentiality and supporting multidisciplinary teams. Bilingual in English and Spanish, delivering organized and efficient administrative support.
Work History
Administrative Support / Case Manager
4 Years- Provided bilingual administrative support in a high-volume social service program.
- Assisted tenants and clients with forms, appointments, and service navigation in English and Spanish.
- Maintained organized records, logs, and correspondence for program staff and case managers.
- Supported office operations through scheduling, documentation, and front-desk coverage.
- Demonstrated strong customer service skills with diverse populations.
- Maintained accurate client and program records in database systems and internal tracking logs.
- Supported program operations through scheduling, correspondence, and daily administrative coordination.
Administrative Assistant / Patient Services Support
- Delivered bilingual patient-facing support, assisting with check-ins, appointment coordination, and general inquiries.
- Managed front-desk operations including phones, scheduling, registration, and maintaining organized medical records.
- Supported nurses, social workers, and clinical staff with forms, chart updates, and documentation accuracy.
- Helped patients and families navigate hospital services with professionalism, empathy, and cultural sensitivity.
- Ensured compliance with HIPAA and hospital confidentiality standards.
Additional Administrative & Customer Service Experience
- Managed front-desk operations, handled calls, and assisted clients to ensure smooth daily operations.
- Executed data entry, organized filing, and provided general office support to maintain efficient workflow.
- Delivered bilingual communication to enhance customer support and address client needs effectively.
Education
Bachelor of Science - Criminal Justice
Skills
Patient Services
Appointment Scheduling
Care coordination
HIPAA Compliance
Medical Records Handling
High-Volume Call Management
Documentation Accuracy
Multidisciplinary Team Support
Microsoft Office
Administrative support experience
Customer Service
Administrative support
LANGUAGES
English
Spanish (Fluent)
Timeline
Administrative Support / Case Manager
Goddard Riverside
11.2022 - CurrentRead More
Additional Administrative & Customer Service Experience
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Administrative Assistant / Patient Services Support
NewYork-Presbyterian Hospital
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John Jay College of Criminal Justice
Bachelor of Science from Criminal Justice
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