Tyler Simon
Penfield
Summary
Experienced driver with over 10 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
12
12
years of professional experience
Work History
Route Jumper
Crickler Vending
10.2021 - Current
- Can fully route and manage every route in the branch
- Training new employees in proper procedure and protocol
- Building customer Relationships
- Ensuring customers have all products desired in machines or markets and are aware of all options available by company
- Build positive and productive colleague relationships
- Help other colleagues with routing and procedural questions regularly
- Work directly with supervisors daily on multiple driver responsibilities (ie. market and machine installs, cleaning up routes)
- Follow up with customers on next visit to ensure they received requested product swaps
Warehouse Receiver
VP Supply
06.2021 - 10.2022
- Accurately received and counted incoming product
- Trained new employees on proper procedure and protocol
- Worked successfully with shipping department to ensure an accurate and smooth flow throughout the warehouse
Driver
Kimmins Coffee And Water LLC
09.2012 - 12.2020
- Trained new employees in route and warehouse protocol.
- Drove 20 ft box truck
- Operated forklift efficiently and properly daily
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Verified over 25-30 daily deliveries against shipping instructions before delivering to customers.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Delivered goods and products to customer on time and in excellent condition.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Worked directly with customers taking and filling orders based on needs for that day and upcoming weeks
- Worked directly with customers to assess quality issues, including damage and incompleteness of orders.
- Obtained customer signatures to complete and process all invoice paperwork.
- Inspected and loaded delivery trucks and picked up customer returns.
- Received, counted and inspected inventory for delivery through.
Education
Associate of Science - Business Administration
Monroe Community College
Rochester, NY06.2013
Skills
- Building Customer Relationships
- Hard working
- Punctual
- City and non-city driving
- Commercial driving
- Order Picking and Processing
- GPS and Route Planning
- Accurate Money Handling
- Basic math
Timeline
Route Jumper
Crickler Vending
10.2021 - Current
Warehouse Receiver
VP Supply
06.2021 - 10.2022
Driver
Kimmins Coffee And Water LLC
09.2012 - 12.2020
Associate of Science - Business Administration
Monroe Community College
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