ELLA CORNWELL
Freeport,Illinois
Summary
I would say I am reliable and hardworking professional with experience in customer service, and hospitality. Skilled in communicating with customers and team members, building positive relationships, managing multiple responsibilities, and working efficiently in fast-paced environments. I would like to put I am known for being dependable, organized, detail-oriented, and professional, with the ability to work independently or as part of a team. Strong customer service, problem-solving, sales, time management, and communication skills with a commitment to providing excellent service and maintaining a positive work environment.
Overview
3
3
Languages
3
3
years of professional experience
Work History
Car Salesman
Bob Anderson
01.2026 - 09.2026
- Developed knowledge of vehicle features and benefits to assist customers in making informed purchasing decisions.
- Built strong relationships with clients, fostering trust and repeat business through exceptional service.
- Conducted test drives, demonstrating vehicle capabilities while addressing customer inquiries effectively.
- Greeted customers and identified their vehicle needs, preferences, and budget.
- Assisted customers in selecting vehicles that matched their needs and financial situation.
Presented vehicle features, options, benefits, and specifications to potential buyers. - Built and maintained strong customer relationships throughout the sales process.
- Negotiated vehicle prices, trade-ins, down payments, and payment options.
- Followed up with leads and previous customers through phone calls, text messages, and other communication methods.
- Maintained accurate customer information and sales records.
- Responded to online inquiries and generated leads through dealership websites and social media platforms.
- Created and posted vehicle advertisements, including photos, pricing, features, and vehicle descriptions.
- Maintained knowledge of current inventory, pricing, promotions, and available financing options.
- Inspected vehicles and communicated known features, repairs, or maintenance completed on inventory.
- Worked closely with management, finance staff, and other sales team members to complete transactions.
- Provided excellent customer service before, during, and after the sale.
Stayed organized while managing multiple customers, leads, appointments, and sales transactions. - Demonstrated strong negotiation, communication, and interpersonal skills in a fast-paced sales environment.
Housekeeper
Candice C | Freeport, Illinois
11.2025 - 02.2026
- Performed thorough cleaning and sanitizing of bedrooms, bathrooms, kitchens, common areas, and other assigned spaces.
- Swept, mopped, vacuumed, dusted, and polished floors and surfaces.
- Changed linens, made beds, and maintained clean and organized rooms.
- Cleaned and disinfected bathrooms, including sinks, toilets, showers, tubs, and mirrors.
- Restocked cleaning supplies, toiletries, linens, and other necessary items.
- Properly used cleaning products, equipment, and tools while following safety procedures.
- Identified and reported maintenance issues, damages, or items requiring repair.
- Managed multiple cleaning tasks efficiently while meeting quality and time expectations.
- Maintained a high level of attention to detail to ensure spaces were clean, sanitary, and presentable.
- Handled personal belongings and property with care, discretion, and professionalism.
- Demonstrated reliability, punctuality, and the ability to work independently with minimal supervision.
- Provided friendly and professional service while responding to customer or guest requests.
Dietary Aide
Rachel Boatwright | Freeport, Illinois
08.2025 - 01.2026
- Prepared and served meals and beverages to residents according to dietary orders and individual preferences.
- Assisted with setting up and delivering meals to resident rooms and dining areas.
- Followed special diets, food restrictions, allergies, and meal modifications as directed.
- Maintained clean and sanitary kitchen, dining, and food preparation areas.
- Washed dishes, utensils, trays, and kitchen equipment while following sanitation procedures.
- Set up dining tables and ensured residents had the necessary utensils, napkins, and condiments.
- Assisted residents with meal-related needs while providing friendly and respectful customer services.
- Stocked and organized kitchen supplies.
Host and Busser
Michelle Gischer | Freeport , Illinois
01.2025 - 05.2025
- Greeted and welcomed guests in a friendly and professional manner.
- Managed seating arrangements, escorted guests to tables, and provided menus.
- Maintained accurate waitlists and communicated estimated wait times to guests.
- Answered phones, took reservations, and responded to customer questions.
- Assisted servers by clearing and resetting tables quickly and efficiently.
- Removed dishes, glassware, and utensils from tables throughout service.
- Cleaned and sanitized tables, chairs, and dining areas to maintain a welcoming environment.
- Restocked napkins, silverware, condiments, and other dining supplies.
- Communicated effectively with servers, kitchen staff, management, and customers.
- Handled multiple tasks in a fast-paced environment while maintaining a positive attitude.
- Provided attentive customer service and helped create a positive dining experience.
Host and Busser
Sheila Miller | Freeport , Illinois
03.2024 - 02.2025
- Welcomed guests upon arrival and created a warm, positive first impression.
- Coordinated table assignments based on server sections and restaurant seating capacity.
- Managed guest waitlists during busy periods and kept customers informed of their expected wait time.
- Reset tables with clean plates, silverware, napkins, and condiments.
- Delivered food and beverages to tables when needed.
- Assisted servers with carrying large or multiple orders.
- Refilled water and other beverages as needed.
- Helped maintain cleanliness of the dining room, entryway, and service areas.
- Responded to customer concerns and directed questions to appropriate staff members or management.
- Maintained a friendly, respectful, and professional attitude with guests and coworkers.
- Helped maintain a clean, organized, and welcoming environment for customers.
- Prioritized tasks effectively while handling multiple responsibilities at once.
- Assisted with special events, large parties, and high-volume dining periods.
- Maintained awareness of guest needs and helped ensure customers received prompt service.
Education
Diploma - General Studies
Acellus Academy
11.2025
Skills
- Excellent customer service
- Building relationships with customers
- Greeting and assisting customers
- Handling customer questions and concerns
- Creating positive customer experiences
- Professional and friendly communication
- Automotive sales
- Sales negotiation
- Closing sales
- Lead generation
- Customer follow-up
- Financing assistance
- Product and vehicle knowledge
- Advertising and promoting products
- Meeting sales goals
- Building customer relationships
- Verbal communication
- Active listening
- Professional communication
- Team communication
- Explaining products and services
- Handling difficult conversations professionally
- Time management
- Multitasking
- Prioritizing tasks
- Staying organized
- Managing multiple customers and responsibilities
- Working efficiently under time constraints
- Attention to detail
Customer Service
Sales & Business
Communication
Organization & Time Management
Teamwork
- Working effectively with coworkers
- Supporting team members
- Communicating with different departments
- Working in fast-paced environments
- Helping maintain smooth daily operations
- Cleaning and sanitizing
- Maintaining organized work areas
- Following sanitation procedures
- Food safety and cleanliness
- Restocking supplies
- Maintaining professional and presentable environments
- Food preparation
- Serving meals
- Following dietary restrictions
- Food safety
- Resident/customer assistance
- Compassion and patience
- Working with elderly residents
- Following facility policies and procedures
- Dependable and reliable
- Punctual
- Hard-working
- Self-motivated
- Quick learner
- Adaptable
- Detail-oriented
- Responsible
- Professional
- Able to work independently
- Able to work under pressure
- Problem-solving
Cleaning & Maintenance
Food Service & Healthcare
Personal Work Skills
Language
french - Conversational
english - Native
arabic - Conversational
Timeline
Car Salesman
Bob Anderson
01.2026 - 09.2026
Housekeeper
Candice C | Freeport, Illinois
11.2025 - 02.2026
Dietary Aide
Rachel Boatwright | Freeport, Illinois
08.2025 - 01.2026
Host and Busser
Michelle Gischer | Freeport , Illinois
01.2025 - 05.2025
Host and Busser
Sheila Miller | Freeport , Illinois
03.2024 - 02.2025
Diploma - General Studies
Acellus Academy