Tyler Smith

• Assist customers in troubleshooting issues with ADT security systems and Google Nest products via phone support.
• Resolve issues related to cameras, sensors, and panels connecting through WiFi and cellular connectivity

Troubleshoot with customers to resolve issues such as:

• Connection errors and signal strength issues
• Camera and sensor configuration and setup
• Panel and system software updates and errors
• WiFi and cellular network connectivity problems

App and phone support, including:

• Assisting with app download and installation
• Troubleshooting app crashes or errors
• Helping customers navigate and use the apps
• Resolving issues with app-related features and integrations
• Functionality of iPhone/Android devices
• Other technical issues as needed

• Installed tower-mounted telecommunications equipment for cellular providers and government agencies, working at heights to install microwaves, antennas, and associated infrastructure on the ground.
• Led crews of up to five people to build new 5G sites for T-Mobile and Verizon and multipoint-to-point microwave systems for government agencies
• Troubleshot and repaired existing cell sites with effective communication with management and third parties to ensure quality standards
• Demonstrated ability to work remotely and resolve issues independently, ensuring satisfactory outcomes for all parties involved
• Installed and integrated new network technologies into existing infrastructure

Repair damaged furniture resulting from shipping issues to restore products to new condition. Repairs include:

• Framing repairs
• Bondo and epoxy applications
• Glass cutting

Secondary responsibilities:

• Assist in warehouse operations using forklifts and order pickers
• Load and unload furniture from trucks as needed
• Conduct weekly inventory management
• Support the carpentry department as needed

Provided comprehensive repair and renovation services as a subcontractor for rental properties, leveraging expertise in:

• Structural repairs and maintenance
• Remodeling and renovation projects
• Painting and finishing work
• Roofing and exterior maintenance
• Collaborated with property owners and management companies to deliver high-quality results, ensuring timely project completion and client satisfaction
• Demonstrated strong project management skills, including budgeting, scheduling, and material procurement
• Built and maintained strong relationships with clients, ensuring repeat business and referrals
• Utilized problem-solving skills to resolve unexpected issues and ensure project success