Vance Carney
Powell,TN
Summary
Dependable hard worker with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Customer Technical Support Representative
Peraton
Clinton , TN
03.2023 - Current
- Answer incoming calls for DHS and TSA employees with technical issues revolving around their computers or phones.
- Instruct employees with resolution to issue.
- Provide remote assistance if needed.
Contractor
TEKsystems
Knoxville, TN
03.2022 - 03.2023
- Answer telephones and troubleshoot employee issues.
- Instruct employees with resolution to issues and walk employees through steps to resolve issues.
- If the issue could not be resolved, then remote assistance was provided.
- All this was done in accordance with HIPPA regulations.
Contractor SAIC The Select Group ARNG Desk ITO Desk Help Desk Technician
TEKsystems
Oak Ridge, TN
06.2020 - 06.2021
- Answer telephones and troubleshoot employee issues
- Instruct employees with resolution to issues and walk employees through steps to resolve issues
- If issue could not be resolved, then remote assistance provided, and resolution attempted
- I worked with all aspects of Word programs, password resets, VPN, virtual desktop, hardware, and Microsoft Outlook issues.
Medical Field Service Technician
EMSAR
Wilmington, OH
07.2019 - 03.2020
- Installation and working service orders for various medical facilities
- Completing service orders for installs, power issues, connectivity issues and general trouble shooting issues for medical equipment.
Contractor Iconma LLC Quest Diagnostics Knoxville TN
01.2018 - 01.2019
- Installation and working of service orders for laboratories dealing with specimen collecting
- Completing service orders for installs, connectivity issues, software issues, hardware issues, reimaging laptops and computers, troubleshooting and other IT work as needed in a medical laboratory environment.
Contractor TekSystems Covenant Health Knoxville TN, Knoxville, TN
01.2017 - 01.2018
- Cerner upgrade project
- Install, upgrade and troubleshooting computers and laptops for Cerner software upgrade at multiple Covenant locations.
Field Service Engineer
PAR Technologies
Knoxville, TN
01.2014 - 01.2017
- Point of sale repair and installation
- Network and back-office equipment repair
- Install and repair cash registers, video monitors, video controllers, bump bars, network cabling, terminating cat5 cable, back-office computers, training computers and general maintenance in a fast-food environment.
Contractor SAIC, Oak Ridge, TN
01.2013 - 01.2014
- Inbound call center for Marathon Petroleum
- Answer telephones and troubleshoot employee issues
- Instruct employees with resolution to issues and walk employees through steps to resolve issues
- If issue could not be resolved, then remote assistance provided
- I worked with all aspects of Word programs, password resets and Microsoft Outlook issues.
Contractor TN Dept. of Safety and Homeland Security Knoxville TN
01.2012 - 01.2013
- Upgrade and repair of computer equipment for the Dept
- Of Safety
- Install computers, check scanners, receipt printers, monitors, keyboards, and network printers for 5YC project
- This was to help implement a statewide upgrade of computer software and hardware for the Dept
- Of Safety.
Education
Computer Networking, 1 Year of College or a Technical or Vocational School -
Pellissippi State Technical Community College
Skills
- Industry Awareness
- Technical Troubleshooting
- Customer Support
- Telephone reception
- Customer Relations
- Account Servicing
- Analytical Skills
- Active Listening
- Idea Development and Brainstorming
- Problem-Solving
- Problem-solving aptitude
- Excellent Communication
- Multitasking
- HIPPA experience
References
References avaialble on request.
Timeline
Customer Technical Support Representative
Peraton
03.2023 - Current
Contractor
TEKsystems
03.2022 - 03.2023
Contractor SAIC The Select Group ARNG Desk ITO Desk Help Desk Technician
TEKsystems
06.2020 - 06.2021
Medical Field Service Technician
EMSAR
07.2019 - 03.2020
Contractor Iconma LLC Quest Diagnostics Knoxville TN
01.2018 - 01.2019
Contractor TekSystems Covenant Health Knoxville TN, Knoxville, TN
01.2017 - 01.2018
Field Service Engineer
PAR Technologies
01.2014 - 01.2017
Contractor SAIC, Oak Ridge, TN
01.2013 - 01.2014
Contractor TN Dept. of Safety and Homeland Security Knoxville TN
01.2012 - 01.2013
Computer Networking, 1 Year of College or a Technical or Vocational School -
Pellissippi State Technical Community College
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