Tyler Smith
MSW Student
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
EXECUTIVE DIRECTOR
Raleigh Radiance
01.2021 - Current
- Manage event operations, merchandise buying and selling, and vendor relations for Non-Profit and Professional Ultimate Team
- Build relationships with donors, businesses, and other organizations to secure funding and support for organization.
- Work closely with board of directors to guide operational strategy and improve organizational efficiency
MSW ADVANCED INTERN
Gender Education Network
08.2023 - Current
- Plan and lead events for 30+ children and families
- Assist in planning, prepping, and putting on story hour events across greater Charlotte area
- Created and managed company social media pages and increased social media presence, which led to more than double number of followers and user engagement.
- Plan and lead annual fundraiser, increased 2024 fundraiser earnings from target number and 2023 earnings
CO-FOUNDER AND CAMP DIRECTOR
Carolina Flight Camp
03.2022 - Current
- Communicate with parents, staff, and teachers regarding children or program issues
- Oversee, train, and coordinate team of counselors and support team members.
- Manage camp operations on college campus serving over 50 campers each day.
- Maintain fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility
PERFORMANCE COACH and ADMINISTRATIVE ASSISTANT
Champions Sports Performance
11.2023 - Current
- Maintain client's personnel records and update internal databases to support document management for over 300 active client accounts.
- Design programs to positively impact clients' weight loss, strength, performance, endurance, and self-confidence.
AMERICORPS VISTA
Triangle Ultimate
06.2022 - 09.2023
- Planned fundraising event for 200+ attendees that raised over 20k through sponsors, community partners, and attendees, increasing money raised from previous years.
- Organized and coordinated travel, housing, and events for over 200 youth and their families
- Assisted 5 teams in planning over 100 events throughout summer
CABARRUS COUNTY, PRORAM ASSISSTANT
Big Brothers Big Sisters
11.2022 - 11.2023
- Used Salesforce run platform for note-taking and client data tracking
- Maximized organization productivity by analyzing protocols, identifying areas for improvement, and working with a team to implement improvements
MSW GENERALIST INTERN
Big Brothers Big Sisters
08.2022 - 05.2023
- Assessed caseload of 30 individuals under supervision of licensed social worker.
- Quickly learned new skills in classroom or on-site and applied them to daily tasks, improving efficiency and client experience
- Developed and created programs and monitored client participation and reception
INTERNAL
SUPPORT TEAM, Armacell LLC
10.2021 - 05.2022
- Communicated with sales team and finance to update and apply pricing for all US, Canadian, and South American customers
- Ran daily, weekly, and monthly reports to ensure correct billing, quality of service, and customer satisfaction; assisted in month-close finances
CUSTOMER SUPPORT REPRESENTATIVE
Armacell LLC
08.2020 - 10.2021
- Managed Customer Accounts and assisted sales managers across 18 states to address customer concerns and ensure quality service
- Resolved customer conflicts on first contact via call center and email; averaged 40 calls and 60 e-mail conversations per day
- Assisted in new hire and Customer Support Team training on SAP system and created department SOPs
ATHLETIC TRAINING INTERN
UNC Chapel Hill Athletics
01.2017 - 05.2020
- 2000+ hours providing collaborative sport-specific injury care and EHR note-taking to UNC athletic teams and local high school athletic departments
Education
Masters of Arts in Social Work -
University of North Carolina At Charlotte
Charlotte, NC 08.2022 - 2024.05
Graduate Certificate in Anti-Racism -
University of North Carolina At Charlotte
Charlotte, NC 08.2022 - 05.2024
Master of Arts - Exercise And Sports Science - Athletic Training
University of North Carolina At Chapel Hill
Chapel Hill, NC 08.2016 - 05.2020
Timeline
PERFORMANCE COACH and ADMINISTRATIVE ASSISTANT
Champions Sports Performance
11.2023 - Current
MSW ADVANCED INTERN
Gender Education Network
08.2023 - Current
CABARRUS COUNTY, PRORAM ASSISSTANT
Big Brothers Big Sisters
11.2022 - 11.2023
Masters of Arts in Social Work -
University of North Carolina At Charlotte
08.2022 - 2024.05
Graduate Certificate in Anti-Racism -
University of North Carolina At Charlotte
08.2022 - 05.2024
MSW GENERALIST INTERN
Big Brothers Big Sisters
08.2022 - 05.2023
AMERICORPS VISTA
Triangle Ultimate
06.2022 - 09.2023
CO-FOUNDER AND CAMP DIRECTOR
Carolina Flight Camp
03.2022 - Current
INTERNAL
SUPPORT TEAM, Armacell LLC
10.2021 - 05.2022
EXECUTIVE DIRECTOR
Raleigh Radiance
01.2021 - Current
CUSTOMER SUPPORT REPRESENTATIVE
Armacell LLC
08.2020 - 10.2021
ATHLETIC TRAINING INTERN
UNC Chapel Hill Athletics
01.2017 - 05.2020
Master of Arts - Exercise And Sports Science - Athletic Training
University of North Carolina At Chapel Hill
08.2016 - 05.2020
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