Tyler Spilman
Albuquerque
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Server/Front of House Employee
Darden Restaurant Group
Albuquerque, NM
12.2019 - Current
- Provided exceptional customer service to enhance guest dining experiences.
- Collaborated with team members to ensure timely food and beverage delivery.
- Maintained cleanliness and organization of dining area for optimal guest comfort.
- Assisted in training new staff on service standards and menu offerings.
- Resolved guest concerns promptly, ensuring satisfaction and repeat visits.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server Assistant
Outback Steakhouse
Albuquerque, NM
09.2018 - 10.2019
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Inspected restrooms for cleanliness and availability of supplies several times per shift.
- Verified adequate levels of supplies such as linens and trays and restocked low items.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Laborer
White Stone Communications LLC
Albuquerque, NM
06.2019 - 09.2019
- Assisted my employer with running low grade electric cables throughout a variety of buildings/construction sites.
- Went on service calls to repair/fix broken customer equipment (primarily telephones).
- Cleaned/managed employer warehouse by removing waste/unnecessary equipment.
- Worked on construction sites, public buildings, and personal businesses setting up telephone systems and/or repairing existing telephone networks.
Cold Line Member
Freddy's Frozen Custard & Steakburgers
Albuquerque, NM
05.2017 - 09.2017
- Assisted customers with taking their orders.
- Kept up with sanitary requirements and did rounds of cleaning in both the customer lobby as well as the bathrooms and kitchen.
- Created customer custard orders.
- Worked and managed drive-thru services.
Education
Associate of Arts - Environmental Planning And Design
Central New Mexico Community College
Albuquerque, NM04-2026
High School Diploma - undefined
Rio Rancho High School
Rio Rancho, NM05-2019
Associate of Applied Science - Integrated Studies
Central New Mexico Community College
Albuquerque, NM12-2025
Associate of Arts - Liberal Arts
Central New Mexico Community College
Albuquerque, NM04-2026
Associate of General Studies - Environmental Design
Central New Mexico Community College
Albuquerque, NM04-2026
Skills
- Inventory organization
- Customer service skills
- Safety understanding
- Problem Solver
- Team player
- Strong interpersonal skills
- Strong work ethic
Timeline
Server/Front of House Employee
Darden Restaurant Group
12.2019 - Current
Laborer
White Stone Communications LLC
06.2019 - 09.2019
Server Assistant
Outback Steakhouse
09.2018 - 10.2019
Cold Line Member
Freddy's Frozen Custard & Steakburgers
05.2017 - 09.2017
High School Diploma - undefined
Rio Rancho High School
Associate of Arts - Environmental Planning And Design
Central New Mexico Community College
Associate of Applied Science - Integrated Studies
Central New Mexico Community College
Associate of Arts - Liberal Arts
Central New Mexico Community College
Associate of General Studies - Environmental Design
Central New Mexico Community College