VALERIE DIAZ
Salinas,California
Summary
Customer service industry professional with over 20 years of experience seeking expand and strengthen a diverse range of skills. Adaptable in high stress situations with quick and creative problem-solving, excellent communication, and graciousness. Passionate about building rapport, brand loyalty, and driving revenue growth with knowledge and enthusiasm. Pursuing a role that presents professional challenges and leverages strong interpersonal skills, strengthens effective time management, and builds on sincere dedication to both brand and guest loyalty.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Server/Front of House Employee
Alvarado Street Brewery & Grill
Salinas, CA
10.2024 - 04.2026
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Server
Casa Rio
San Antonio, Texas
04.2023 - 07.2024
- Delivered exceptional service working front of house and special events at San Antonio's historic riverside restaurant, enhancing guest experiences with a friendly and professional demeanor.
- Elevated dining experiences through personalized service, strategically upselling menu items to boost revenue while maintaining high guest satisfaction.
Server
Tope at The Hoxton
Portland, OR
04.2022 - 02.2023
- Optimized order flow between kitchen and front-of-house, reducing wait times and enhancing customer satisfaction at The Hoxton's elevated rooftop Mexican restaurant.
- Orchestrated seamless communication and strong teamwork between kitchen and front-of-house teams, efficiently managing multiple orders and enhancing overall productivity.
- Demonstrated exceptional multitasking abilities, ensuring precise and timely order fulfillment while maintaining high standards of customer service in a bustling dining environment.
Customer Service Specialist
Trader Joes
Portland, OR
11.2005 - 07.2021
- Maintained customer satisfaction with forward thinking strategies, focused on addressing customer needs, and resolving concerns. Monitored and analyzed sales records, trends, and economic conditions to anticipate consumer buying patterns.
- Delivered exceptional customer service by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Implemented customer-centric strategies, enhancing satisfaction and loyalty. Analyzed sales trends to anticipate consumer buying patterns, driving revenue growth.
- Mentored new team members, accelerating their onboarding process and enhancing overall team performance in customer interactions.
- Pioneered customer engagement strategies, enhancing in-store experiences and fostering brand loyalty among diverse clientele.
Skills
- People Focused
- Collaboration
- Creative Problem-Solving
- Self-Motivated
- Event Planning
- Project Management
- Strong work ethic
- Relationship building
- Multitasking and organization
- Social perceptiveness
- Positive demeanor
Certification
Technical Support Fundamentals via Google Coursera
Timeline
Server/Front of House Employee
Alvarado Street Brewery & Grill
10.2024 - 04.2026
Server
Casa Rio
04.2023 - 07.2024
Server
Tope at The Hoxton
04.2022 - 02.2023
Customer Service Specialist
Trader Joes
11.2005 - 07.2021