Tyler Spitzer

PIC

Jimmy John's

Charlotte, Michigan

06.2023 - Current

Resolved customer complaints in a professional manner while adhering to company guidelines.
Documented all relevant information related to job responsibilities in an organized fashion.
Created detailed reports summarizing operational results for senior management review.
Identified training needs within the team and developed appropriate training plans.
Established strong relationships with customers through effective communication techniques.
Monitored performance of employees to ensure quality standards were met.
Provided guidance and support for personnel as needed.
Performed routine inspections of equipment to ensure optimal safety conditions.
Analyzed data from customer feedback surveys to identify areas for improvement.
Developed strategies for resolving customer complaints quickly and efficiently.
Monitored employee productivity to provide constructive feedback and coaching.
Fostered a positive and motivating work environment, leading to an increase in team morale.
Prepared and presented reports on team performance, challenges, and achievements to senior management.
Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
Complied with company policies, objectives and communication goals.
Managed team of XX employees, ensuring high productivity and quality standards were met.
Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
Responded to customer questions regarding products, prices and availability.
Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
Trained new employees on company policies, job duties, and performance expectations.
Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Monitored employee attendance, addressing any punctuality or absenteeism issues.
Acted as a liaison between upper management and staff, facilitating open communication.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Prepared staff work schedules and assigned team members to specific duties.
Forecasted customer demand to set prices or credit terms for goods or services.