SASHA LA ROCHELLE
Bend,US
Summary
Personable and dependable leader with 10+ years of customer service, 5 years of restaurant, and 4 years of management experience. Known for delivering excellent customer service at every interaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
PIC
Albertsons
Bend, OR
03.2024 - 09.2024
- Resolve customer complaints and answer questions about policy and procedures.
- Manage daily scheduling
- Audit safe and tills
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
Banquet Manager
Eagle Crest Resort
redmond, Oregon
10.2021 - 03.2024
- Use SalesForce for billing, use SocialTables for creating event layouts, order inventory by deadlines, set up and break down events, on the spot problem solving
- Compute bills and collect payments
- Contact housekeeping or maintenance staff when guests report problems
- Plan, schedule and supervise the work of other employees
- Record guest comments or complaints, referring customers to the resort director when needed
PIC
Albertsons
bend, Oregon
06.2020 - 10.2021
- Resolve customer complaints and answer questions about policy and procedures.
- Manage daily scheduling
- Audit safe and tills
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Personal Trainer, Strength and conditioning, Nutritionist -
ISSA
High School Diploma -
Orchard View Charter
Skills
- Leadership
- Team Management
- Conflict Resolution
- Verbal Communication
- Attention to Detail
- Training & Development
- Customer Service
Certification
- Certified personal trainer
Timeline
PIC
Albertsons
03.2024 - 09.2024
Banquet Manager
Eagle Crest Resort
10.2021 - 03.2024
PIC
Albertsons
06.2020 - 10.2021
Personal Trainer, Strength and conditioning, Nutritionist -
ISSA
High School Diploma -
Orchard View Charter
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