Aubree Jones
Bend,OR
Summary
Goal oriented lead with 15 years’ experience in customer service, office management, administrative support, and public relations. Extensive experience in relationship building, de-escalation and conflict resolution. Trained in handling difficult situations and frustrated customers. Strengths include solid witten and verbal communication skills, working relationship skills, training and development, leadership skills, technical knowledge, Interpersonal skills, and equality and inclusion.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant / Receptionist
Sweet Bye in Bye
Salem, Oregon
05.2018 - 12.2019
- Provided customer service
- Assessed needs and directed guests to appropriate personnel and Location
- Answered, screened, and forwarded incoming phone calls
- Compiled and produced documents and reports
- Filed, copied and/or faxed required papers to appropriate parties
- Ensured reception area was tidy and presentable with all all required materials
- Kept updated records of office expenses and costs
- Ensured the coffee bar was kept tidy and fully stocked for visitors
- Managed and controlled office supply inventory to ensure timely ordering
- Implemented new record keeping and documenting systems to improve organization and traceability
- Organized and updated daily/weekly schedules for various levels of management and staff
- Provided administrative support to staff
- Transformed underperforming and understaffed work environment into well performing environment
- Scheduled staff and monitored resource allocation to provide optimal coverage and service
- Oversaw open enrollment for all employees and maintained employee benefits program
- Sorted job applications, vetted candidates and recommended individuals for key positions
- Conducted interviews of potential new hires
- Completed all new hire employee paperwork
- Created work schedules for all employees and verified their timecards before submitting to payroll
- Onboarded new employees
- Oversaw all training and development of employees
- Prepared and maintained accurate employment records for 50+staff members in operation
- Prepared and maintained accurate Resident records for 32 current residents in addition to the previous resident’s records
Residential Care Coordinator
Sweet Bye in Bye
Salem, Oregon
05.2018 - 12.2019
- Direct supervisor to twenty staff
- Maintained the medication carts and medication room in an organized clean and safe manner
- Submitted orders for medications, supplies and equipment’s as prescribed by physicians or outside care representatives
- Administer medication to residents when in role of medication aide
- Developed, executed, and maintained resident care plans for thirty-two residents that meet the individual needs of the residents and the physician recommendations
- Coordinated information pertaining to changes in resident’s condition, personal needs, appointments, and outside services
- Conducted service plan meetings with residents and families and provide input about services requested
- Created staff schedules to ensure care staff to patient ratio was in compliance with state requirement
- Oversaw the day-to-day operations of Facility to ensure everything ran smoothly
- Provided customer service and was involved in training five new team members each month
- Conducted daily staff meetings
- Assisted with all Activities of Daily Living for 32+ residents
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Maintained records management system to process personnel information and produced reports.
- Recruited, hired and trained new facility staff.
Private Caregiver
Ruth A
Salem, Oregon
01.2021 - 07.2024
- Provide Companionship while helping maintain patient’s independence
- Deliver compassionate care to improve and enhance patient’s life
- Medication administration
- Housekeeping and multitasking to respond to patient needs
- Monitor vital signs and document variances and concerning responses.
- Remain attentive to patients' well- being and safety
- Prepare and serve meals
- Assist with all ADL's such a as dressing, Grooming, feeding, and mobility needs
- Encourage patient to participate in safe physical activity to help boost mood and improve overall wellness
- Monitor patient progress and document Daily
- Provide transportation to appointments
Business Employment Specialist Lead
State of Oregon Employment Department
Salem , Oregon
01.2022 - 10.2022
- Orient new employees and coordinate the training of section employee
- Provide direction and explanation of work procedures and standards of performance
- Review employees’ work and provide performance assessment
- Successfully trained 6 employees onto 3 different projects within the first two weeks as lead
- Lead and organized documents for each project, as well as established chat groups, and meetings
- Completed two standard operating procedures, outlined regulatory and policy guideline standards and procedures within the first week in lead position
- Supervised, trained and guided team by coaching on daily activities.
- Communicated daily schedule and delegated work to employees.
- Monitored daily operations for quality and adherence to work order specifications.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
Business Employment Specialist
State of Oregon Employment Department
Salem, OR
07.2021 - 12.2021
- Aided the benefit Payment Control unit work groups, consisting of the investigation’s unit, overpayment unit and recovery unit
- Reviewed, evaluated and clarified claimant and employer information received by phone, mail and fax
- Provided information to claimants, field offices, central office staff and other agencies
- Delivered exceptional service level by listening to concerns and providing appropriate solutions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on unemployment benefits and claims
- Mentored new employees on procedures and policies to maximize team performance.
Patient Service Specialist
Willamette Valley Hospice, Hospice
12.2019 - 07.2021
- Answered high number of calls on multi-line phone system
- Documented and managed patient information in Electronic medical record system NDOC
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scanned completed forms, identification and insurance cards, maintaining patient charts.
- Provided customer service and was involved in training three new team members
- Coordinated with patients and healthcare professionals to meet patient needs.
- Obtained informed consent and payment documentation from patients and filed in system.
- Complied and reviewed medical charts
- Processed Patients CTI's and Medical coding daily
- Developed and maintained courteous and effective working relationships
- Triaged calls to correct department
- Sent messages to RN/ MD regarding Patient care
- Processed Inter-Disciplinary group meetings, medical dictation, and physician’s orders.
- Processed orders for medical equipment
- Contacted funeral homes to proceed with arrangements
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and Equipment.
Education
Associate of Applied Science - Addiction Studies
Chemeketa Community College
Salem, ORAssociate of Applied Science - Addiction Studies
Central Oregon Community College
Bend, ORDiploma -
Marshall High School
Bend, OR06.2007
Skills
- Computer literacy
- Communication skills
- Time management
- Leadership
- Active listening
- Adaptive team player
- Excellent customer service skills
- Organized
- Self-motivated
- Trained in Conflict resolution
- Calm and Professional Under Pressure
- De-escalation Techniques
- New Hire Onboarding
- Records Documentation
- Courteous demeanor
- Adaptive team player
- Decision Making
- 60 wpm Typing Speed
- Team Leadership
- Verbal and Written Communication
- Teamwork and Collaboration
- Staff Training
- Onboarding and Orientation
- Scheduling and Coordinating
- Complex and Creative Problem Solving
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Certification
- Medication aide certification
- Multi-certification for caregiving with over 40+ hours of training
- Certified in CPR, First aid, and Emergency care
- Dementia care certified
- Trained in Functional, Interpersonal, and intrapersonal Caregiving
- Cultural matters training- two parts
- Frances’s training
- Handling uncomfortable situations training
- Leveled to Subject Matter expert within first 6 months
- Confidentiality training
- Trained in Hospice, Palliative and End of life care
Timeline
Business Employment Specialist Lead
State of Oregon Employment Department
01.2022 - 10.2022
Business Employment Specialist
State of Oregon Employment Department
07.2021 - 12.2021
Private Caregiver
Ruth A
01.2021 - 07.2024
Patient Service Specialist
Willamette Valley Hospice, Hospice
12.2019 - 07.2021
Administrative Assistant / Receptionist
Sweet Bye in Bye
05.2018 - 12.2019
Residential Care Coordinator
Sweet Bye in Bye
05.2018 - 12.2019
Associate of Applied Science - Addiction Studies
Chemeketa Community College
Associate of Applied Science - Addiction Studies
Central Oregon Community College
Diploma -
Marshall High School