TYLER STARICH
Oviedo,Fl
Summary
Astute professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
11
11
years of professional experience
Work History
Personal Training Director
LA Fitness
04.2019 - Current
- District Personnel Development Manager - responsible for interviewing, hiring, and onboarding of employees for Orlando market.
- Developed strategies for motivating employees to maximize performance and customer satisfaction.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Trained and led team of 15 staff members focused on maximizing service sales and conducting up to 100 weekly appointments.
- Developed organization systems for personal fitness plans, records and contracts.
Member Services
East West Partners
01.2013 - 06.2014
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Responsible for weight floor management, opening and closing facility, Administrative duties & scheduling.
- Implemented and developed customer service training processes.
- Answered high volume of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing sport lesson information.
- Contacted clients to verify account information and maintain accuracy, resulting in 45% increase in client satisfaction
Education
PROGRESS - M.S. KINESIOLOGY
University of Central Florida
Orlando, FL06.2022
B.S. SPORT - EXERCISE SCIENCE
UNIVERSITY oF CENTRAL FLORIDA
Orlando, FL05.2018
Skills
- Health and wellness
- Exercise program design
- Handling Customer Complaints
- Performance Management
- Responding to Difficult Customers
- Understanding Customer Needs
- Order and Refund Processing
- Building Customer Trust and Loyalty
Accomplishments
- Helped establish new training regimen for onboarding new team members across the market
- Oversaw training and development of both sales staff and trainers
- Managed and led a team of up to 15 employees, consistently exceeding profitability goals as well as individual sales numbers
- Built 3 clubs in the Orlando market into top performing clubs and developed 4 team members into Training Directors of separate locations
- Consistently met or exceeded sales goals set by corporate office
- Managed over 200 client accounts
Affiliations
USA Weightlifting-L1 Sports Performance
Coach
American Red Cross- First Aid, CPR & AED
Timeline
Personal Training Director
LA Fitness
04.2019 - Current
Member Services
East West Partners
01.2013 - 06.2014
PROGRESS - M.S. KINESIOLOGY
University of Central Florida
B.S. SPORT - EXERCISE SCIENCE
UNIVERSITY oF CENTRAL FLORIDA